Job Satisfaction and Dissatisfaction Factors of Airport Security Screeners: National Survey Results

<p>The purpose of this study is to accurately and reliably determine what factors are most important to airport security screeners that effect job satisfaction and excessive employee turnover. Using survey items generating in a previous study, job satisfaction and job dissatisfaction survey scales for this population were developed and validated. A modified version of the Rensis Likert Scale of Organizational Climate was also developed. These surveys, including a demographic questionnaire, were administered to a large nationwide sample of airport security screeners. The results were analyzed using chi-square contingency tables, one-way analysis of variance tests, and the Fisher post-hoc procedure. Post-hoc comparisons were also analyzed between demographic groups, as well as between the upper and lower quartiles of security screener job experience groups.</p>

Name thesis:degree_name

Master of Aeronautical Science

Level thesis:degree_level

Thesis - Open Access

Discipline thesis:degree_discipline

Aeronautical Science

Year

1995

Author dc:creator

• Goeddeke, Francis X., Jr.

Contributors dc:contributor

• Gerald D. Gibb
• Richard S. Gibson
• Daniel J. Garland

• airport security screeners
• job satisfaction
• dissatisfaction
• Aviation
• Management and Operations

Repository record dc:identifier

https://commons.erau.edu/db-theses/71

OAI identifier oai:identifier

oai:commons.erau.edu:db-theses-1099