The purpose of this study is to accurately and reliably determine what factors are most important to airport security screeners that effect job satisfaction and excessive employee turnover. Using survey items generating in a previous study, job satisfaction and job dissatisfaction survey scales for this population were developed and validated. A modified version of the Rensis Likert Scale of Organizational Climate was also developed. These surveys, including a demographic questionnaire, were administered to a large nationwide sample of airport security screeners. The results were analyzed using chi-square contingency tables, one-way analysis of variance tests, and the Fisher post-hoc procedure. Post-hoc comparisons were also analyzed between demographic groups, as well as between the upper and lower quartiles of security screener job experience groups.
","abstract_html":"<p>The purpose of this study is to accurately and reliably determine what factors are most important to airport security screeners that effect job satisfaction and excessive employee turnover. Using survey items generating in a previous study, job satisfaction and job dissatisfaction survey scales for this population were developed and validated. A modified version of the Rensis Likert Scale of Organizational Climate was also developed. These surveys, including a demographic questionnaire, were administered to a large nationwide sample of airport security screeners. The results were analyzed using chi-square contingency tables, one-way analysis of variance tests, and the Fisher post-hoc procedure. Post-hoc comparisons were also analyzed between demographic groups, as well as between the upper and lower quartiles of security screener job experience groups.</p>","abstract_has_math":false,"creators":["Goeddeke, Francis X., Jr."],"institution":null,"degree_name":"Master of Aeronautical Science","degree_level":"Thesis - Open Access","degree_discipline":"Aeronautical Science","degree_department":null,"school":null,"contributors":["Gerald D. Gibb","Richard S. Gibson","Daniel J. Garland"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":1995,"date_issued":"1995-09-01T07:00:00Z","date_published":"1995-09-01T07:00:00Z","updated_at":"2026-07-27T19:25:16Z","subjects":["airport security screeners","job satisfaction","dissatisfaction","Aviation","Management and Operations"],"languages":[],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://commons.erau.edu/db-theses/71","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Gerald D. Gibb","Richard S. Gibson","Daniel J. Garland"]},{"key":"dc:creator","label":"Author","values":["Goeddeke, Francis X., Jr."]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"thesis:degree_discipline","label":"Discipline","values":["Aeronautical Science"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Thesis - Open Access"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Aeronautical Science"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["airport security screeners","job satisfaction","dissatisfaction","Aviation","Management and Operations"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://commons.erau.edu/db-theses/71"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["The purpose of this study is to accurately and reliably determine what factors are most important to airport security screeners that effect job satisfaction and excessive employee turnover. Using survey items generating in a previous study, job satisfaction and job dissatisfaction survey scales for this population were developed and validated. A modified version of the Rensis Likert Scale of Organizational Climate was also developed. These surveys, including a demographic questionnaire, were administered to a large nationwide sample of airport security screeners. The results were analyzed using chi-square contingency tables, one-way analysis of variance tests, and the Fisher post-hoc procedure. Post-hoc comparisons were also analyzed between demographic groups, as well as between the upper and lower quartiles of security screener job experience groups.
"]},{"key":"dc:title","label":"Title","values":["Job Satisfaction and Dissatisfaction Factors of Airport Security Screeners: National Survey Results"]}]}],"canonical_facts":{"dc:contributor":["Gerald D. Gibb","Richard S. Gibson","Daniel J. Garland"],"dc:creator":["Goeddeke, Francis X., Jr."],"dc:description.abstract":["The purpose of this study is to accurately and reliably determine what factors are most important to airport security screeners that effect job satisfaction and excessive employee turnover. Using survey items generating in a previous study, job satisfaction and job dissatisfaction survey scales for this population were developed and validated. A modified version of the Rensis Likert Scale of Organizational Climate was also developed. These surveys, including a demographic questionnaire, were administered to a large nationwide sample of airport security screeners. The results were analyzed using chi-square contingency tables, one-way analysis of variance tests, and the Fisher post-hoc procedure. Post-hoc comparisons were also analyzed between demographic groups, as well as between the upper and lower quartiles of security screener job experience groups.
"],"dc:identifier":["https://commons.erau.edu/db-theses/71"],"dc:subject":["airport security screeners","job satisfaction","dissatisfaction","Aviation","Management and Operations"],"dc:title":["Job Satisfaction and Dissatisfaction Factors of Airport Security Screeners: National Survey Results"],"thesis:degree_discipline":["Aeronautical Science"],"thesis:degree_level":["Thesis - Open Access"],"thesis:degree_name":["Master of Aeronautical Science"]},"updated_at":"2026-07-27T19:25:16Z"}