On the Front Lines: Managerialism in Substance Abuse Agencies

<p>Neoliberal economic policies have led to changes within the field of human services in the United States since the mid-1970s. These policies, which seek to reduce the role of thefederal government through tactics such as privatization, continue to be evident across human services organizations today. This policy approach is operationalized through New Public Management (NPM), which is also referred to as ‘Managerialism’, and is characterized by output-orientated, quantitative focused, performance based measures and evidence-based practice. These characteristics have impacted the workforce in human service organizations. Using qualitative semi-structured interviews of front line workers, this dissertation will examine the effects of Managerialism on workers in the sector of substance abuse treatment within the larger human services context. These front line workers offer a unique perspective since substance abuse treatment is an area within social service delivery that has seen many policy transitions towards a Managerialism model.</p>

Name thesis:degree_name

Doctor of Philosophy

Level thesis:degree_level

Doctoral

Discipline thesis:degree_discipline

Social Welfare

Grantor

The Graduate School and University Center of The City University of New York

Year dc:date.available

2018

Author dc:creator

• Lewiskin, Jocelyn E

Advisor dc:contributor.advisor

• Mimi Abramovitz

Committee members dc:contributor.committeemember

• Daniel Gardner
• James Mandiberg

• Social Policy
• Social Welfare
• Social Work
• Managerialism
• New Public Management
• Substance Abuse
• Social Work Practice
• Human Services

Repository record dc:identifier

https://academicworks.cuny.edu/gc_etds/2776

OAI identifier oai:identifier

oai:academicworks.cuny.edu:gc_etds-3839