Neoliberal economic policies have led to changes within the field of human services in the United States since the mid-1970s. These policies, which seek to reduce the role of thefederal government through tactics such as privatization, continue to be evident across human services organizations today. This policy approach is operationalized through New Public Management (NPM), which is also referred to as ‘Managerialism’, and is characterized by output-orientated, quantitative focused, performance based measures and evidence-based practice. These characteristics have impacted the workforce in human service organizations. Using qualitative semi-structured interviews of front line workers, this dissertation will examine the effects of Managerialism on workers in the sector of substance abuse treatment within the larger human services context. These front line workers offer a unique perspective since substance abuse treatment is an area within social service delivery that has seen many policy transitions towards a Managerialism model.
","abstract_html":"<p>Neoliberal economic policies have led to changes within the field of human services in the United States since the mid-1970s. These policies, which seek to reduce the role of thefederal government through tactics such as privatization, continue to be evident across human services organizations today. This policy approach is operationalized through New Public Management (NPM), which is also referred to as ‘Managerialism’, and is characterized by output-orientated, quantitative focused, performance based measures and evidence-based practice. These characteristics have impacted the workforce in human service organizations. Using qualitative semi-structured interviews of front line workers, this dissertation will examine the effects of Managerialism on workers in the sector of substance abuse treatment within the larger human services context. These front line workers offer a unique perspective since substance abuse treatment is an area within social service delivery that has seen many policy transitions towards a Managerialism model.</p>","abstract_has_math":false,"creators":["Lewiskin, Jocelyn E"],"institution":"The Graduate School and University Center of The City University of New York","degree_name":"Doctor of Philosophy","degree_level":"Doctoral","degree_discipline":"Social Welfare","degree_department":null,"school":null,"contributors":[],"advisors":["Mimi Abramovitz"],"committee_chairs":[],"committee_members":["Daniel Gardner","James Mandiberg"],"year":2018,"date_issued":"2018-09-01T07:00:00Z","date_published":"2018-09-01T07:00:00Z","updated_at":"2026-07-24T01:58:49Z","subjects":["Social Policy","Social Welfare","Social Work","Managerialism","New Public Management","Substance Abuse","Social Work Practice","Human Services"],"languages":[],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://academicworks.cuny.edu/gc_etds/2776","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Mimi Abramovitz"]},{"key":"dc:contributor.committeemember","label":"Committee Member","values":["Daniel Gardner","James Mandiberg"]},{"key":"dc:creator","label":"Author","values":["Lewiskin, Jocelyn E"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.available","label":"Dc Date Available","values":["2018-06-27T07:00:00Z"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Social Welfare"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Doctoral"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Doctor of Philosophy"]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["The Graduate School and University Center of The City University of New York"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Social Policy","Social Welfare","Social Work","Managerialism","New Public Management","Substance Abuse","Social Work Practice","Human Services"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://academicworks.cuny.edu/gc_etds/2776"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["Neoliberal economic policies have led to changes within the field of human services in the United States since the mid-1970s. These policies, which seek to reduce the role of thefederal government through tactics such as privatization, continue to be evident across human services organizations today. This policy approach is operationalized through New Public Management (NPM), which is also referred to as ‘Managerialism’, and is characterized by output-orientated, quantitative focused, performance based measures and evidence-based practice. These characteristics have impacted the workforce in human service organizations. Using qualitative semi-structured interviews of front line workers, this dissertation will examine the effects of Managerialism on workers in the sector of substance abuse treatment within the larger human services context. These front line workers offer a unique perspective since substance abuse treatment is an area within social service delivery that has seen many policy transitions towards a Managerialism model.
"]},{"key":"dc:title","label":"Title","values":["On the Front Lines: Managerialism in Substance Abuse Agencies"]}]}],"canonical_facts":{"dc:contributor.advisor":["Mimi Abramovitz"],"dc:contributor.committeemember":["Daniel Gardner","James Mandiberg"],"dc:creator":["Lewiskin, Jocelyn E"],"dc:date.available":["2018-06-27T07:00:00Z"],"dc:description.abstract":["Neoliberal economic policies have led to changes within the field of human services in the United States since the mid-1970s. These policies, which seek to reduce the role of thefederal government through tactics such as privatization, continue to be evident across human services organizations today. This policy approach is operationalized through New Public Management (NPM), which is also referred to as ‘Managerialism’, and is characterized by output-orientated, quantitative focused, performance based measures and evidence-based practice. These characteristics have impacted the workforce in human service organizations. Using qualitative semi-structured interviews of front line workers, this dissertation will examine the effects of Managerialism on workers in the sector of substance abuse treatment within the larger human services context. These front line workers offer a unique perspective since substance abuse treatment is an area within social service delivery that has seen many policy transitions towards a Managerialism model.
"],"dc:identifier":["https://academicworks.cuny.edu/gc_etds/2776"],"dc:subject":["Social Policy","Social Welfare","Social Work","Managerialism","New Public Management","Substance Abuse","Social Work Practice","Human Services"],"dc:title":["On the Front Lines: Managerialism in Substance Abuse Agencies"],"thesis:degree_discipline":["Social Welfare"],"thesis:degree_level":["Doctoral"],"thesis:degree_name":["Doctor of Philosophy"],"thesis:institution_name":["The Graduate School and University Center of The City University of New York"]},"updated_at":"2026-07-24T01:58:49Z"}