Exploring Baldrige Leadership and Engagement Criteria: A Phenomenological Qualitative Study

This dissertation in practice examined the impact of Baldrige-based leadership on workforce engagement from a phenomenological qualitative study conducted at a small specialty-manufacturing firm in Texas. This study included interviews conducted with leaders and followers of the research organization, document reviews were conducted of Baldrige-related materials, and observations of leadership meetings and completed factory floor production operations were completed. Based upon findings from this study, an evidence-based proposed solution is presented consisting of four primary leadership behaviors demonstrated to improve workforce engagement. Hands-on leadership, engagement interactions, cross training, and transparency form the body of the proposed solution, with recommendations provided for implementation, assessment, and opportunities for conducting further practical research on this topic. Keywords: Leadership, Baldrige, workforce engagement, performance excellence

Grantor dc:publisher

Creighton University

Year dc:date.issued

2019

Author dc:creator

• Lozano, Ryan Michael

Advisor dc:contributor.advisor

• Moss Breen, Jennifer

Statement dc:rights

• Copyright is retained by the Author. A non-exclusive distribution right is granted to Creighton University and to ProQuest following the publishing model selected above.

Language dc:language.iso

en_US

Handle dc:identifier.uri

http://hdl.handle.net/10504/123648

OAI identifier oai:identifier

oai:cdr.creighton.edu:10504/123648