Maintaining employment in turbulent times: the bridging of resilience and resistance in hotel employees

Previous communication scholarship has studied resilience and resistance separately, but researchers had not often studied them in tandem, especially in the organizational change context. Specifically, this study uses Buzzanell's (2010, 2018a) five resilience processes and Mumby's (2005) dialectical approach to resistance to complicate organizational communication scholarship and current understandings of resilience and resistance in the workplace. This research utilizes a case study approach to examine employees' communication and experience in the face of multifaceted change—the changes including a new corporate company, on-site leadership turnover, and a full renovation. Using semi-structured interviews, the study implicates connections between resilience processes and types of resistance. The findings in this study encourage organizational communication scholars to further develop and explore how resilience and resistance are enacted in unique, meaningful ways that enliven employee experiences in a turbulent workplace.

Name thesis:degree_name

Master of Arts (M.A.)

Level thesis:degree_level

Masters

Discipline thesis:degree_discipline

Communication Studies

Grantor dc:publisher

Colorado State University. Libraries

Year dc:date.issued

2018

Authors dc:creator

• Wagner-Kinyon, Eliza Amy, author
• Long, Ziyu, advisor
• Williams, Elizabeth, committee member
• Conroy, Samantha, committee member

• organizational change
• resistance
• resilience
• communication

Statement dc:rights

• Copyright and other restrictions may apply. User is responsible for compliance with all applicable laws. For information about copyright law, please see https://libguides.colostate.edu/copyright.

Language dc:language.iso

eng, English

Identifier URI

https://doi.org/10.25675/3.018268

OAI identifier oai:identifier

oai:mountainscholar.org:10217/191264