Defining the human resource processes required to support world class manufacturing

The aim of this project was to use soft systems methodology (SSM) in an industrial environment to tackle an unstructured problem. An agreement was made with a local company that the project would be of benefit both to them and the author. Whilst the aims of the project were initially defined (see Appendix 1), the use of SSM entailed surfacing the issues without a pre-defined area of concern. The project involved two main groups from the company. Group 1 was the HR2000 committee (a group that had already been formed by the company to lead the initiative to bring the organisation's human resources towards an, as yet undefined, goal in the year 2000). Group 1 would be directly involved in the project. Group 2, the manufacturing line managers, would be kept fully informed throughout the process.

Grantor dc:publisher.institution

Department of Mechanical Engineering

Year dc:date.issued

1996

Author dc:creator

• Middleton, Paul William Warren

Advisor dc:contributor.advisor

• Strümpfer, Johan

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/11427/9253

OAI identifier oai:identifier

oai:open.uct.ac.za:11427/9253