{"id":{"repo_id":"cape-town","oai_identifier":"oai:open.uct.ac.za:11427/9253"},"canonical_url":"https://search.dev.ndltd.org/etd/cape-town/oai:open.uct.ac.za:11427/9253","repository":{"repo_id":"cape-town","name":"University of Cape Town","base_url":"https://open.uct.ac.za/oai/request"},"display":{"title":"Defining the human resource processes required to support world class manufacturing","abstract":"The aim of this project was to use soft systems methodology (SSM) in an industrial environment to tackle an unstructured problem. An agreement was made with a local company that the project would be of benefit both to them and the author. Whilst the aims of the project were initially defined (see Appendix 1), the use of SSM entailed surfacing the issues without a pre-defined area of concern. The project involved two main groups from the company. 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