Banking Transactions and Controls Training for Deutsche Bank Operations Employees

This report describes the development process of the Deutsche Bank Intro to Controls instructional training tool. This course utilizes a multi-faceted, blended approach, including web-based training, simulation, and instructor-led training components to teach complex banking operations. The report includes a literature review describing instructional theories, and strategies concerning the use of a blended approach in the training of complex systems and operations. The report also includes a description of the formative evaluation process and results. These results demonstrated a positive response to the content and instructional strategies employed in the training, as well as the need for future research to evaluate long-term effects of the training. Finally, the report contains a critique of the project, discussing its strengths, its weaknesses, and opportunities for future training projects.

Name thesis:degree_name

MS

Grantor dc:publisher

Brigham Young University - Provo

Author dc:creator

• Young, Jodi

• Training
• Blended Learning Solutions
• Simulations
• Banking Operations
• Educational Psychology

Language dc:language

English

Repository record dc:identifier

https://scholarsarchive.byu.edu/etd/1129

OAI identifier oai:identifier

oai:scholarsarchive.byu.edu:etd-2128