Province-Wide Survey of the Effects of Quality Assurance Measures on Services for Adults with Intellectual/Developmental Disabilities and Challenging Behaviours

Introduction: In 2008, the Ministry of Community and Social Services in Ontario, Canada passed a developmental services act that includes the Quality Assurance Measures (QAM) for Behaviour Interventions (Part III) and the QAM Policy Directives for adults with intellectual and developmental disabilities (IDD) and challenging behaviour. No research has examined the impact of QAM on IDD services. Methods: Online surveys addressing knowledge, practices and opinions related to QAM Part III and the Policy Directives were distributed to four general groups of Ontario IDD service personnel. Results: Sixty-six direct-care supervisors, 76 direct-care staff, 79 behaviour consultants, and 26 supervisors in behaviour support services participated. Direct-care staff had less knowledge and a poorer opinion of QAM than the other personnel. Primary reported concerns involved inadequate training and resources to meet QAM requirements. Conclusions: Personnel’s overall evaluation of QAM is predominantly favourable. Increasing resources, clarifying requirements, and promoting consistent monitoring related to QAM may help address the identified concerns.

Name thesis:degree_name

M.A. Applied Disability Studies

Level thesis:degree_level

Masters

Discipline thesis:degree_discipline

Faculty of Social Sciences

Department dc:contributor.department

Center for Applied Disability Studies

Grantor

Brock University

Year dc:date.issued

2019

Author dc:creator

• Ignatova, Evguenia

• developmental disability
• developmental services
• Ontario
• quality assurance measures
• challenging behaviour

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/10464/13881

OAI identifier oai:identifier

oai:brocku.scholaris.ca:10464/13881