Certified Registered Nurse Anesthesiologists' Self-Efficacy Regarding Workplace Incivility

Purpose. This quality improvement project aimed to increase certified registered nurse anesthesiologists’ knowledge of workplace incivility and their self-efficacy in responding to uncivil behaviors. Background. Workplace incivility occurs at a high rate within healthcare and the perioperative areas. Incivility experienced by healthcare providers has detrimental effects on their patient care and personal well-being. Educational offerings that increase knowledge of workplace incivility and provide methods for approaching uncivil behaviors increase provider self-efficacy when addressing future incivilities. Methods. An evidence-based educational session on workplace incivility that included cognitive rehearsal exercises was presented to certified registered nurse anesthesiologists. A post-pre retrospective survey utilizing Qualtrics was distributed after the presentation to assess a perceived increase in levels of self-efficacy in addressing incivilities. Results. Twelve CRNAs completed the post-pre survey following the educational presentation. Data were analyzed, evaluating participant response scores. A Wilcoxon rank-signed test revealed an overall statistically significant increase in self-efficacy in addressing incivilities after the presentation, as evidenced by a p-value of < 0.05 (z = -9.06). Conclusions. The results of this quality improvement project support a workplace incivility educational session incorporating cognitive rehearsal to improve CRNAs’ self-efficacy in addressing workplace incivilities.

Name thesis:degree_name

D.N.P.

Level thesis:degree_level

doctoral

Discipline thesis:degree_discipline

Graduate College

Grantor dc:publisher

The University of Arizona.

Year dc:date.issued

2023

Author dc:creator

• Curry, Jessica

Advisor dc:contributor.advisor

• Hoch, Kristie

Committee members dc:contributor.committeemember

• Elam, C. Reggie
• Fountain, Angi

Statement dc:rights

• Copyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction, presentation (such as public display or performance) of protected items is prohibited except with permission of the author.

Licence dc:rights.uri

• http://rightsstatements.org/vocab/InC/1.0/

Language dc:language.iso

en

Handle dc:identifier.uri

http://hdl.handle.net/10150/668290

OAI identifier oai:identifier

oai:repository.arizona.edu:10150/668290