Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 16 of 16 for “"front-office"”.
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Manufacturing espionage: from the front office to the factory floor
Submission original under an indefinite embargo labeled 'Open Access'. The submission was exported from vireo on 2023-04-12 without embargo terms
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A validation study of service complexity measures for employees in the hotel/motel front office
… measures. The data was collected from 212 front office employees in 25 different hotels and motels. This study modified and evaluated an instrument (The Job Diagnostic Survey) that may be used to measure both complexity and attitudinal reaction variables. The modifications included the …
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The Moderating Role of Patient-Centered Culturally Sensitive Health Care on the Relationship Between Health Self-Efficacy and Patient Engagement Among Black American Adults
… PC-CSHC imparted by 1) health care providers, 2) front office staff, and 3) the health care center office environment would buffer against the adverse effects of low HSE on PE. Results revealed that although PC-CSHC imparted by providers, front office staff, and the health care center office …
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Leveling The Playing Field: Learning From Women Leaders In Professional Sports
… sports from the perspective of its female front office employees. For decades, historical stereotypes and societal norms have influenced the way sports are viewed, resulting in a continued male-dominated atmosphere. Women have slowly been able to enter this field but are still not fully …
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The value of e-banking services in the Egyptian environment : an integrated model
… employment scheme, criteria of recruiting front-office employees, and criteria of evaluating front-office employees' performance. The nature of the Egyptian economy, output of education system and legal system development were defined as highly influential within this process.Conclusion: It …
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Otimização de equipes de prestação de serviços : um estudo de caso na área de suporte à micro informática
… (i) o melhor dimensionamento das equipes de front office e back office, (ii) a melhor distribuição dos funcionários, que conduz a maior produtividade, (iii) a melhor qualificação da equipe, que minimiza custos operacionais, e, (iv) a análise do lead-time, que permitiu identificar as operações …
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Incorporating spatiotemporal machine learning into Major League Baseball and the National Football League
… research methods (e.g. interviews with front office personnel) are used to provide the analysis with both context and breadth; whereas various quantitative analyses supply depth to the research. For example, the reader will be exposed to mathematical/computer science terms such as …
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An assessment of the effects of COVID-19 on employment in Zambia’s tourism industry.
… closely were waiters and wait resses at 16%, front office workers at 13%, drivers at 11%, chefs at 9%, and tour guides at 7%. Additionally, a cluster of other roles such as curators, bar attenders, security personnel, and reser vation officers. The study revealed a greater negative impact on …
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Penerapan strategi Customer Relationship Management (CRM) dalam meningkatkan loyalitas pelanggan: Studi kasus pada Grand Kalpataru Syariah Hotel Malang
… pelanggan menggunakan kontak personal bagian Front Office (FO) denganpelanggan, sistem basis data yang digunakan pihak hotel masih manual saat ini, hal ini menjadi perhatian bagi manajemen sehingga melalui beberapa tahapan sistem manajemen basis data akan diterapkan. (2) Manajemen hotel …
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The Contribution of Staff Training on Offering Quality Hospitality Services in Hotels in Tanzania; A case of Graded Hotels in Dar es Salaam
… in the key areas of hotels industry such as front office, guest relations as well as F & B and most of top jobs are in the hands of foreigners. The study concludes that, there is a need of looking at education profiles of locals in hotels sector. Recommendations include special scholarships. …
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Digitization of Financial Services and Firm Performance
… on digital-savvy customers and aligning the front-office back-office process are two important drivers for FIs in the development of their digitization capability, and these efforts also indirectly help improve performance.
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Automated troubleshooting for RTWP in 3G/4G RAN nodes
Nowadays, Mobile Network Operators are confronted with many challenges to operate and maintain their network. Subscribers expect stable and perpetual services. Repeated interruptions of services will result in the dissatisfaction of users and may lead to losing the end user. One of the major issues …
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Evaluating leadership development and practices: an empirical study of the banking sector in Kuwait.
… The qualitative findings also determined that front office managers are more willing to use participative leadership styles in leadership practises, while back office managers rely on authoritarian leadership styles focusing on tasks in their leadership practises, indicating that the context …
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Infusion of information systems in the stockbroking sector
… stockbroking sector has been at the forefront of integrating information systems (IS) in its daily operations. Trade and clearance account for a large percentage of processes undertaken in a brokerage house. Upon integration of IS, the trade and clearance processes of the sector were …
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Tourism and hospitality management in the new millennium : a case study in KwaZulu-Natal
… (e) To resolve the conflict between the front-office managers who perceive their section of the hotel as separate from the rest of the establishment, (f) To establish a balance between the various components of the tourism product in terms of both quality and capacity. For example, …
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'ORGANIZATIONAL HEALTH LITERACY' COME MODELLO PER RIPENSARE L'OSPEDALE IN UN'OTTICA INCENTRATA SUL PAZIENTE
… Allo stesso tempo anche i servizi di front-office e relazione con il pubblico rappresentano un elemento fondamentale nell’adeguata gestione del paziente, e di conseguenza una maggiore integrazione dell’HL in questi servizi migliora l’esperienza del paziente e la performance …