Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 24 for “"e-service"”.
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Towards efficient collaboration for e-service transaction management : semantics, security and reliability
… we address the challenges of a collaborative Web services-based transaction context by presenting an access control framework and models for supporting semantic, secure and reliable collaboration. The proposed approaches depend on workflow technologies by integrating control flows and data flows …
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SERVICE RECOVERY IN E-SERVICES: SERVICE RECOVERY PROCESS, PERCEIVED JUSTICE AND SATISFACTION
The Internet has changed the platform for how services are delivered. In the absence of one-to-one personal interactions between a service provider and a customer, failures unique to e-service are bound to occur. E-service failures are likely to result in unsatisfied customers. Therefore, a …
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Assessment of e-banking strategies in the banking sector in developing economies. Using gap analysis to develop e-service strategies in the banking context, a case study in Jordan.
… challenged to improve productivity, ensure high service quality and reduce operations costs while implementing their e-service strategy. This work aims to assess the current e-service operations strategy in the bank sector in Jordan and develop a framework for formulating e-banking strategies …
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Digital Communication: perceptions of rural communities on the safety of e-commerce transactions
Advances in electronic service technology have created great opportunities as well as threats to organizations in various business and services sectors. As such businesses, either willingly or reluctantly, are increasingly embracing the Internet as distribution channel in order to remain …
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Útvistunarsamningar : ritun heildstæðra útvistunnarsamninga og æskilegt samingaferli
… for Quotation) og samningur um þjónustustig (e. Service Level Agreement) er sett saman í eitt skjal með það að leiðarljósi að útbúa heildstæðan útvistunarsamning sem fjallar um alla þá þætti sem snúa að samningagerð vegna útvistana. Einnig er fjallað um ritun upplýsingabeiðni (e. Request for …
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Determinants of customer satisfaction toward mobile banking : a case study of Bank Khartoum in Sudan
… of customer satisfaction toward mobile banking services at the Bank of Khartoum in Sudan. To achieve this, a structured questionnaire was used with 300 respondents, while 266 were usable for analysis, with an 88.7% response rate. The research employed SEM-PLS to estimate the data. The findings …
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Elektroninių paslaugų teikimo tobulinimas:Šiaulių rajono savivaldybės atvejis /
Bachelor thesis examines topical e. services for use in the public sector problem topics. The sector of information technology (IT) utilization analysis reveals the current situation of public service delivery, allows the process to evaluate and predict the further use of information technology …
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Three Essays on Understanding Mobile Consumer Behavior: Business Models, Perceptions, and Features
… Many mobile applications and their basic services and contents also are available for free. The digital and mobile worlds thus are changing the very means of communication, suggesting the powerful need for marketing research and practice to find the opportunities and meet the challenges of …
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Three Essays on Analyzing and Managing Online Consumer Behavior
… Study 1 focuses on business models offering services for free, which have become increasingly prevalent in the online sector. Offering services for free raises new questions for service providers as well as marketing researchers: How do customers of free e-services contribute value without …
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Recommender System for Audio Recordings
Nowadays the largest E-commerce or E-service websites offer millions of products for sale. A Recommender system is defined as software used by such websites for recommending commercial or noncommercial product items to users according to the users’ tastes. In this project, we develop a recommender …
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Þjónustugæði og þjónustugreining
… ásamt því er farið yfir þjónustu- (e. service blueprint) og staðfærslukort Emmu Body Art. Helstu niðurstöður sýna að Emma Body Art skarar fram úr væntingum á langflestum sviðum og er almenn ánægja með þjónustuna. Þjónustugæðin mældust 4,47 stig af fimm mögulegum. Þjónustuvíddirnar, …
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E-government services effectiveness evaluation framework (E-GEEF) : a case study of Indian e-tax service
… improving the effectiveness of e-government services. Based on the analytical review of literature, it was found that most of the e-government evaluation models address the e-service dimensions that assess the quality of e-government websites. This gives a very constrict perspective to …
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Remote service provision for connected homes.
This research study proposed to view a remote service delivery system from three distinct perspectives: connected home environments (user perspective), remote service delivery platform (service enabler), and remote service providers (service provider perspective); to establish a holistic view on …
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Three Essays on New Challenges and Opportunities for Marketing in an Evolving Technological Environment
… With customer orientation in free e-services, Essay 3 analyzes a strategically highly relevant phenomenon, which thus far has been neglected by prior research. Free e-services are characterized by the superiority of free costumers and interdependencies between free and paying …
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Hybrid recommender systems for personalized government-to-business e-services
… face growing pressures to improve the quality of service delivery and become more efficient and cost-effective, their initiatives currently focus on providing users with a seamless service delivery experience. Webbased technologies offer governments more efficient and effective means than …
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Rurality and the people-centric approach to public service delivery in the digital age–a study of South African rurality as a proxy for low- and middle-income country contexts
… technology (ICTs) and the nature of services delivered in low- and middle-income settings. Understanding the intricate relationship between rurality, ICT expansion, and service delivery in low- and middle-income settings is imperative for tailoring technology-driven strategies to …
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Engagement of citizens in e-government, a conceptual framework using serious gaming
… of lack of knowledge, experience, trust in e-Services and government itself. The research addressed the issues of factors that influence citizens' acceptance and adoption of e-government services in Libya, how to overcome the barriers, and determine serious games can promote citizen usage. …
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The Activities , Drivers and Barriers of ‘Electronic Public Service Delivery’ in Dubai’s public organisations
… quest to transform the delivery of government services through innovative and electronic means has been embraced by public organisations worldwide in an ever rising phenomenon, sought after to reap some of the potentially rewarding benefits of the digitisation of government services. In this …
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Consumer Satisfaction/Dissatisfaction in Apparel Online Shopping at the Product-Receiving Stage: The Effects of Brand Image and Product Performance
… focused on CS/D with apparel websites or e-service quality, rather than CS/D with the products purchased online. In apparel online shopping, consumers cannot examine the textures, hand, or color of the fabric or try on the garment. Because of the intangibility of apparel products on the …
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Phonologisches Arbeitsgedächtnis bei dysgrammatisch-sprachgestörten Kindern
… eingeschränkter Sprechmotorik, siehe Gathercole, Service et al., 1999). Es gab einen Gruppenunterschied bei der Variablen für die Qualität des phonetischen Speichers. Auch die zeitliche Dimension schien reduziert, die sprachgestörten Kinder zeigten bei langen Kunstwörtern einen größeren …
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