Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 151 for “"Service sector"”.
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A study of switching behaviours in the B2B service sector
… qualitative research for B2B loyalty within the services sector. This research has filled the gaps and contributes to the study of B2B switching by analysing the behaviours of the client, 'switched to', and 'switched from' service providers. The sample consisted of Canadian staffing agencies …
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Manpower allocation in the service sector using an expert system
… prototype expert system to allocate manpower in service systems. The three expert system components - a global data base, a knowledge base, and a inference procedure - were built for application in different service facilities. The general service system constraint set was used in conjunction …
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Women’s occupational mobility in the Nigerian service sector through a radical feminist perspective
… experience and participation of women in the service sector. Through a radical feminist perspective, a deconstructive analysis of the Nigerian context was conducted on the culture of Nigeria and its influence on organisational culture and the adoption of leadership styles. Focus groups and …
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Diversity is (not) good enough: Unsettling White Settler Colonialism within Toronto's Queer Service Sector
… dissertation explores the ways in which queer service provision and non-Indigenous lesbian, gay, bisexual, queer, and trans (LGBTQ)-identified service providers in downtown Toronto can contribute to and become complicit in white settler colonial projects. During this study based on in-depth …
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Total Quality Management Strategy for Improving Business Performance of the Service Sector in Jordan
… efforts to enhance the quality of goods and services in a bid to engender greater customer satisfaction, increase loyalty, and thereby, ultimately improve profitability. This study focuses on the potential of Jordan’s service sector to deliver enhanced services through the implementation of …
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Low cost strategy of multinational companies in the service sector: strategy formulation and implementation
… markets. The study was done in three major service industries: air transport, mobile-telecommunication and retail, in Albania and the FYR Macedonia market. The research project focused on qualitative research in six different companies, as the main research objective was to gain a deeper …
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Optimization and standardization of the sales process in a service sector company through lean tools
… with standardized items to make customer service more efficient completing two more projects in the same amount of time and reducing 6.26 days the average time of each project. Conclusion: The standardization of the sales process in the case study allows them to optimize and standardize it …
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Human Resource Development: The Case of the Civil Service Sector in the Sultanate of Oman
… of human resource development (HRD) in the civil service sector in the Sultanate of Oman, a country situated in the Southeastern corner of the Arabian peninsula. The objectives behind this research were to examine the following: • To describe and define the Civil Service policy and practice of HRD …
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Labor Absorption in the Service Sector of a Developing Economy. The Case of Puerto Rico
Made available in DSpace on 2014-12-14T06:06:16Z (GMT). No. of bitstreams: 1 8009034.pdf: 10404899 bytes, checksum: bf7b85958c7e57ecfaee3d92423e239a (MD5) Previous issue date: 1979
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A Qualitative Analysis of Employees’ Experience of High Performance Work Systems in the UK Financial Service Sector
… case studies of organisations from the financial services sector in the UK were undertaken using qualitative methodology. The empirical level of respondents’ experiences and perceptions is explored, based on their answers during semi-structured interviews. Insights into the actual stratum of …
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Effective Insiders in the Voluntary Service Sector; Developing a Framework and Process for Service Organisations Engaging Volunteers
The volunteering sector has grown significantly in past decades and has become a prominent contributor to the workforce. A combination of drivers has created a growth in demand for volunteers and supply has not kept pace. In this environment, organisations that depend on a volunteer workforce need …
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Home Office Physical and Psychosocial Ergonomic Effects on the Job Satisfaction of Service Sector Employees in Peru
… home office de los empleados pertenecientes al sector servicios en el Perú y los efectos de estos sobre su satisfacción laboral. Para ello, mediante un diseño metodológico cuasi experimental, con un enfoque mixto y un alcance correlacional, se utiliza la evaluación ergonómica del método LEST y …
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A productivity analysis of the clinical dietitian as a health care team member in the service sector
… to the lack of research on productivity in the service sector, a modified Delphi Technique was used to identify appropriate measures of input and output for the clinical dietitian. The information gathered from the Delphi Technique was used to develop a survey designed to measure the …
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Investigating Patient Attitudes towards Quality of Service Management in the Public Health Service Sector: Evidence from Saudi Arabia
… Several previous studies have also shown that service satisfaction and quality experienced by patients vary from one country to another, while most developing nations fall at the bottom of these satisfaction ladders or rankings due to little (or non-available) research evidence in these areas. …
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An analytical study of the ethical problems in India’s digital service sector and their impact on attrition in the IT industry
… high staff attrition rates within the digital service sector (DSS) in India. It is also shown that ethical problems affect other factors in DSS, such as trust, decision-making process, stability, and day to day activities of the individuals in the workplace. This research focuses on the ethical …
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The moderation-mediation effect of a stress mindset on the relationship between organisational justice and job outcomes in the UK service sector
… develops an understanding of the impact of service sector work on CSRs using structural equation modelling. The aim is to determine; (1) the mediation effects of burnout (i.e. emotional exhaustion) has on organisational justice dimensions (i.e. distributive, procedural and interactional) and …
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The state of fundraising within the nonprofit social service sector : a study to determine how and to what levels of success South African NPOs are managing and operating their fundraising functions
… within the South African nonprofit social service sector at the end of the 2007/2008 financial year. The overall aim of the study was to evaluate the fundraising capacities of social service organisations, in order to ascertain whether organisations were proficient in their …
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Services and economic growth in China
The service sector is playing an ever-increasing role in China’s economy (Li, 2012). Nevertheless, the service sector’s share in gross domestic product (GDP) is still lagging behind the manufacturing sector. The purpose of this study is to investigate the contribution that an expansion in the …
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An investigation into the geographical trends in the sectoral composition of the Cape Town economy
… is to examine the geographical trends in the sectoral composition of the city of Cape Town economy between the year 2000 and 2005. The research is informed by related studies and theories that argued Cape Town is developing a post-Fordist spatial order characterised by the development of edge …
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Testing the social polarization hypothesis in Johannesburg, South Africa
… Africa from 1970 to 2010. The manufacturing sector, once a major source of urban employment and consisting of a large percentage of skilled and semi-skilled, middle-income jobs has declined while the service sector, argued to consist of predominantly either high-skill, high-pay or low-skill, …
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