Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 18 of 18 for “"Help desk"”.
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A study of automatic email routing for an information technology help desk
… University of Illinois at Urbana-Champaign has a helpdesk that users can email with technical problems. The IT department services the entire College of Engineering, encompassing many departments, so they need a way to sort emails based on which IT professional would be best suited to fixing a …
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Mining Help Desk Emails for Problem Domain Identification and Email Feature Engineering for Routing Incoming Emails
… pre-processing steps done on email from the help desk domain, such as removal of different types of noise elements and removal of stop words using a customized stop word list, and the outcome of each of these pre-processing steps.
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Proyecto piloto para la implementación del sistema de gestión del conocimiento (KMS) para el área de Help Desk en Berlitz Colombia
… de información y propuestas para que el área de Help Desk del Centro de Idiomas Berlitz Colombia comience su viaje a través del universo de la Gestión del Conocimiento (GC) por medio de la implementación de un proyecto piloto. A través de la aplicación de un instrumento, se establece el nivel de …
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On the Viability of Quantitative Assessment Methods in Software Engineering and Software Services
<p>IT help desk operations are expensive. Costs associated with IT operations present challenges to profit goals. Help desk managers need a way to plan staffing levels so that labor costs are minimized while problems are resolved efficiently. An incident prediction method is needed for planning …
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FRAES - Protótipo de sistema especialista para análise do comportamento mecânico local de risers flexíveis
… represented in FORTRAN under an Expert System "help-desk" Prototype using the E.S.E from IBM. The resulting system links the numerical results from conventional programming to the qualitative criteria codified on a knowledge base named FRAES by using the available expert's heuristic and …
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The Impact of Web-Based Tutorials in One Corporation's Transition to a Blended Learning Environment
… and to other ELM staff members, including Help Desk personnel. The decrease in training-related Help Desk calls after the introduction of the training changes suggests a positive impact on learning.
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EAST TEXAS MASTER GARDENER CHARACTERISTICS, VOLUNTEER CHOICES, AND WILLINGNESS TO ANSWER QUESTIONS FROM THE PUBLIC
… like garden demonstrations and fundraising over Help Desk question answering roles due to perceived inadequacies in knowledge. Over 80% indicated that mentorship and advanced training could improve their confidence in public interactions. Recommendations include specialized training, mentorship …
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Challenges faced by NPOs providing services to refugees and asylum seekers in the Cape Town Metropolitan area
… for the establishment of a Central Migrant Help Desk; enhancing access to psychological services; developing more social cohesion programmes and further facilitating access to basic social services. Other recommendations encourage NPOs to develop a policy document to present to parliament …
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Prescriber use of Medicines Information Service advice in their decision-making and patient care: an exploratory qualitative study
… valued advice provided by a trusted, expert ‘help desk’, which empowered them to make prescribing changes for their patients confidently and safely, and was also quicker than, and avoided, patient referrals. To conclude, this is the first study to describe the direct influence MI advice has on …
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Exploring a paperless business administrative system (BAS) implementation in a K-12 school
… important tool for users. In addition, an online help function, along with a live Help Desk and IT staff, would decrease system issues and delays. Early involvement from stakeholders in the decision to move to a paperless system would improve the “buy-in” from all stakeholders.</p> <p>Future …
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A Case Study on How Workers in a Fast-paced Environment Go Through the Knowledge Life Cycle When Dealing with Critical Incidents
… study employees of a walk-in computer software help desk. The HPT model along with principles and procedures of critical incident technique were used to create a framework for data collection, which included interviews, a focus group session, and examination of extant data. Findings revealed …
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Current faculty development practices for alternative delivery systems in Christian higher education institutions: A qualitative study
… alternative delivery systems was consulting or help desk support. The interviewees stated that faculty learned the most from one-on-one sessions tailored to faculty members' specific topics when faculty need "just in time" assistance. The distance education coordinators were available for a …
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An investigation of technical support issues influencing user satisfaction
… of support that is provided to the user, i.e., help desk or local MIS support and the support technician's experience level. For user satisfaction the location of the service personnel made a difference to the end user. As with service quality, the support technician's experience level added to …
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The Impact Of Administrative Support For Dental Hygiene And Nursing Online Faculty
… services in the form of technology assistance/help desk. Yet, three respondents felt they needed more training with course management tools. Additionally, faculty with 11+ years in academia and teaching online 4 years or more (n=4) felt there is a lack of support concerning policy and …
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Diseñar un plan de acción que permita el mejoramiento en el nivel de cumplimiento de los ANS y satisfacción del cliente en la unidad de negocio de mesa de ayuda de HR Solutions S.A.S para aumentar los ingresos que aporta esta área
En los últimos años, el servicio de mesa de ayuda en empresas de la industria tecnológica, ha cobrado mayor relevancia al ser considerada un área de alto impacto que permite fortalecer la posición competitiva de las organizaciones (Sulbarán, 2024), Durante esta investigación se evaluó a HR …
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Administrative Analysis of Internal Quality Review Processes for On-Line Distance Education
… teaching on-line courses, providing a library help desk and/or staff available 24-7, allowing faculty to secure tenure and/or promotion through on-line activities, and providing additional money to faculty for teaching on-line courses.</p>
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When UTAUT2 meets design thinking mindset: Exploring e-learning champions? Adoption of blended learning at EMU
… ICT infrastructure, staff training programs and help desk support, uptake differs considerably across contexts (Mohan et al., 2020) and scholars (Sherman & Howard, 2012; Taherdoost, 2018) suggest that motivation is at the core of technology acceptance. This study seeks to understand the factors …