Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 15 of 15 for “"Dimensions of Service Quality"”.
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The relationship between service quality expectations and cultural diversity
The growing importance of crosscultural business as well as the continuously expanding service industry have led to the need to examine the relationship between cultural diversity and service quality. The present study focuses on how culture affects customers' service quality expectations, and how …
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An empirical study of behavioural intentions in the Taiwan hotel industry
The issue of behavioural intentions has attracted the attention of hotel marketers and academics because favourable behavioural intentions help hotels to retain customers. The marketing literature has identified that service quality, perceived value, image, customer satisfaction and demographic …
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Service quality through employee Knowledge, Skills and Abilities (KSAs): a study among third party logistics in Iskandar Malaysia
Logistics in Iskandar Malaysia has been one of the identified growth nodes and has been contributing high revenue through wholesale and retail trade (42.2%) and transport and related (12.7%). The main objectives of this study are to identify the necessary service quality dimensions that customers …
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Members' perception of service quality at the Nellis Air Force Base Officers' Open Mess
This study pertains to members' perceptions of service quality at the Nellis Air Force base Officers' Open Mess. The Officers' club members were surveyed using the parsimonious 22-item SERVQUAL instrument. Perceptions were compared to expectations to achieve a SERVQUAL score for the five dimensions …
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Assessment of Challenges on Service Quality Delivery at Star Media Tanzania Limited: A Case of Arusha Branch, Tanzania
The service companies in Tanzania are facing increasing challenges to provide quality services to their customers especially in the pay TV service sectorand it was conducted at the Arusha Branch of Star Media Tanzania Limited (StarTimes). Customer satisfaction may establish the success or cause …
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Measuring Perceived Quality of Training in the Hospitality Industry
To explore the viability of a new training evaluation criteria, theories from the areas of service, adult education, and training, were combined to form a model of Perceived Quality of Training and Transfer. Operating from the paradigm that training is a service, a rigorous scale development …
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Tourism industry development in Cammeroon: Evaluating the influence of service quality and destination image on customer satisfaction among international tourists
… influence tourism impact on economy; namely service quality, destination image and customer satisfaction. This thesis established precisely the nature and significance of the relationship between those three variables; answering the research question, “what is the nature of the relationship …
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Empirically derived dimensions of quality for softwood lumber
Quality perceptions of three major softwood lumber consumers: wood treaters, truss manufacturers, and home centers were investigated to determine their definition of softwood lumber quality. Data was gathered through a mail survey of buyers in each of the three groups. In total, 867 responses were …
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The Evaluation of Service Quality by Socially Responsible Customers
… been shown to affect their attitudes towards the quality of goods and services as well as their buying behaviors. Nevertheless, there is a paucity of empirical research in the service literature on socially responsible customers. This study investigates the role that social responsibility plays in …
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Pengaruh kualitas pelayan terhadap kepuasan konsumen JNE Malang
… analisis regresi linear berganda, uji goodness of fit (uji F, uji t,koefisien determinasi). Berdasarkan hasil penelitian, diperoleh persamaan regresi sebagai berikut :Y = 1,437 + 0,188 X1 + 0,300 X2 + 0,270 X3 + 0,303 X4 + 0,385 X5. Berdasarkan analisis data statistik, indikator-indikator pada …
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An empirical evaluation of m-health service users’ behaviours: A case of Bangladesh
Mobile health (m-health) services are revolutionising healthcare in the developing world by improving accessibility, affordability, and availability. Although these services are revolutionising healthcare in various ways, there are growing concerns regarding users' service quality perceptions and …
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Pengaruh kualitas pelayanan terhadap kepuasan calon jemaah haji di Kantor Kementerian Agama Kota Malang
… basic needs and rights within the framework of public service that is mandated by the Constitution of the Republic of Indonesia Year 1945. Therefore in the public service to the community.governments need to be aware that they entailed social functions in order to meet the needs and improve …
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Examining Perceptions of Service Quality of Student Services and Satisfaction Among International Students at Universities in Indiana and Michigan
… student attrition. However, an increasing number of international students seek higher education abroad, especially in the U.S. Providing quality services to these international students might help institutions attract and retain more of them. Unfortunately, little empirical research has been done …