Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 6 of 6 for “"Customer relations--Management"”.
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Examining the role of organisational learning in customer relations management : a case study of microfinance institutions in the Central business district of Lusaka, Zambia.
… examine the role of organisational learning in customer relations management, using a case study of Microfinance Institutions in the central business district of Lusaka, Zambia. The study was prompted by the problem of a continuous rise in customer complaints. This raised the question of whether …
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Examining the role of organisational learning in customer relations management : a case study of microfinance institutions in the Central business district of Lusaka, Zambia.
… examine the role of organisational learning in customer relations management, using a case study of Microfinance Institutions in the central business district of Lusaka, Zambia. The study was prompted by the problem of a continuous rise in customer complaints. This raised the question of whether …
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The implementation of CRM at FISC Norfolk Detachment Philadelphia
Customer Relations Management (CRM) can be defined in many ways. In this thesis, it is defined as the business process an organization uses to provide exceptional acquisition services to existing customers to retain their business and to motivate prospective DOD commands to become new FISC Norfolk …
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Þjónustugæði hjá Motus : þjónustukönnun fyrir Motus
… á viðskiptavini Motus og var úrtakið sótt í CRM (Customer Relations Management) viðskiptamannagrunninn. Stjórnendur á fyrirtækjasviði Motus völdu þá aðila og það voru silfur-, gull- og platínum-viðskiptavinir sem voru valdir í úrtakið. Í spurningalistanum voru settar fram 21 SERVQUAL-spurning með …
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Towards a better understanding of customer lifetime value and over indebtedness
… have collected enormous amounts of data at the customer level, and are using different methodologies to understand their customers’ behaviour. However these different methodologies have not been effective in leveraging customer information. In this study, by computing Customer Lifetime Value …
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Factors influencing the adoption and implementation of customer relationship management strategies by small and medium enterprises in KwaZulu-Natal
… the Degree of Doctor of Philosophy Department of Management Sciences Durban University of Technology, Durban, South Africa, 2020.