Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 15 of 15 for “"1504 Services"”.
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Knowledge-based SOA framework for improved supply chain integration and delivery
… corporation. Wherever there are goods and services that need to be used in a scheduled way to create a product that will be sold. The problem that this thesis addresses is to manage a subset of supply chains; those that the participants of can be connected to electronically via the …
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An Exploratory Study of the Nature of Social Capital in Local Area Leisure Clubs
The nature of social capital in local leisure clubs today has become an area of interest. Although research has mainly made inferences on the possible outcomes of social capital there is currently little agreement on its factors or its measurement. Therefore there has been an urgent need to examine …
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A framework for the successful outsourcing of Australian corporate real estate
… main users of corporate real estate outsourcing services are large Australian companies, Federal and State governments and councils. The typical corporate real estate contract has a life of five years and deals with real estate assets of $200million in value for the smaller outsourcing …
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The economic impact of overseas students on tourism in Victoria
Victoria University together with Tourism Victoria conducted a research project titled The Impact of Overseas Students on tourism in Victoria. The main aim of the study was to find out about the tourism interest and tourism information needs of overseas students, as well as to identify the …
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The impact of foreign versus local aspects of country-of-origin on Chinese consumers' evaluation of home and foreign products
As globalisation of the world's economies proceeds at a rapid pace, an area of continuous interest in international marketing is the influence of the country of origin (COO) effect on prospective purchasers of products. Although the effects of COO has been an active research area for many years, …
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Adoption and diffusion of Internet and Web technologies in hotel marketing: a study of hotels in Thailand and Australia
Despite the growing importance of the use of the Internet as a marketing tool in the hotel industry, the factors that affect the adoption of Internet and Web based marketing activities (IWMA) by the hotel industry have not yet been fully investigated. There have been no comprehensive studies about …
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A model of consumer decision-making for the adoption of Thai food in Victoria, Australia
Owing to the rapid increase in the number of Thai restaurants in the Australian multicultural context during the past decade, there has been a need for greater understanding of the factors contributing to customer adoption of Thai food. Therefore, in order to provide a basis for the creation of …
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The identification of key variables which impact on patron demand at major special events
The special event market in Australia has grown in both size and importance to the Australian economy in recent years. A number of research studies have been conducted into their economic impact. The majority of these studies have been based on an assessment of economic impact that these events …
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Praeesse in hospitio: an investigation into leadership styles of hotel managers
The aim of this study was to determine the relationships between socio-demographic variables, promotion and appropriate leadership style in the hospitality industry in China and Australia. In doing so it responds to the Australian Government’s recent review of hospitality training and the …
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The impact of change on corporate service staff in a public safety agency
… environment within which international fire services operate. The MFB is not insulated from this change. Unless alternative productivity strategies can be achieved, the emergency response sector of the Brigade will suffer the same fate as the corporate sector of the MFB and other statutory …
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Child care in the retail industry in Victoria
The aim of this research is to investigate the child care experiences and attitudes of those who work within the retail industry in Victoria and it concentrates on the needs of parents with children aged under 13 years old. A number of issues are presented as part of the background information for …
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A study of the dairy industry in China, and Australia's export potential
The aim of the study is to develop an understanding of production and demand of dairy related products in China with a view to providing a basis to determine the export potential of dairy products from Australia. In order to achieve this aim, the following specific objectives were addressed: • To …
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A study of staff satisfaction in two call centres
The Telecommunications industry has undergone significant changes during the 1990's. In Australia, deregulation has strongly impacted upon organisations competing within the industry. Telstra, Australia's largest telecommunication company has been challenged to improve its organisational …
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A research agenda for the study of empowerment in hospitality organisations
Over the last decade, organisations such as ITT Sheraton, Novotel, Ritz-Carlton and Marriott, have used empowerment as a Human Resource strategy. Similarly, researchers have associated empowerment with a range of organisational outcomes. Sternberg (1992), for example, associated empowerment with …
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Impact of varying service recovery attributes on outcomes in process-based and outcome-based service failure : an empirical examination
Service recovery is the response of the service provider to a failed service experience. Failed service is the specific event that occurs when service providers do not fulfil the promise to their customers. To regain lost customer support, service organisations need to overcome the negative impact …