The relationship between Spanish proficiency among health care providers and Hispanic's perception of quality of care at public health clinics

The purpose of this study is to determine whether there is a relationship between the mastery of Spanish by health care providers in free clinics and the perceived quality of care by Spanish speaking immigrants. Although there are many reports about physician-patient communication, there are few qualitative reports in the state of Illinois that address this issue as it pertains to the Hispanic population. Interviews were administered among Hispanic patients’ ages 18-64 years. Surveys were administered within a two week time frame at Champaign Urbana Public Health District, a local public health center. The results showed that providers lack the initiative to provide interpreters on a frequent basis and this impacts the patient’s perceived quality of care. Education level is a factor that influences the patient’s ability to rate the quality of care they receive. It seems as though most of the population between the age group of 20-29 years of age are uninsured.

Name thesis:degree_name

M.S.P.H.

Level thesis:degree_level

Thesis

Discipline thesis:degree_discipline

Community Health

Grantor

University of Illinois at Urbana-Champaign

Year dc:date

2012

Author dc:creator

• Townsend, Runnell

Contributors dc:contributor

• Alston, Reginald J.

• Hispanics
• Healthcare
• Language Proficiency
• perceived quality of care

Statement dc:rights

• Copyright 2012 Runnell Townsend

Language dc:language

en

Handle dc:identifier

http://hdl.handle.net/2142/34367

OAI identifier oai:identifier

oai:www.ideals.illinois.edu:2142/34367