A Comparison of Patient Satisfaction in Traditional Emergency Department Triage and Fast Track Triage Systems of Care

<p>Ninety-two persons who used the Emergency Department (ED) services of a 475 bed, midwestern teaching hospital were surveyed to determine patient satisfaction before and after implementation of a fast track system of care. Respondents were asked to return a mailed questionnaire which solicited responses using a likert like scale to express their level of satisfaction with access and location; admitting, nursing, medical, laboratory, and x-ray staff; the environment; and the ED in general.<br> Satisfaction levels increased for admitting staff, laboratory and x-ray personnel. Satisfaction remained nearly unchanged with nursing and medical staff, and decreased for access and location. The overall satisfaction in the ED was 84% during Traditional ED Care (TEDC). Overall satisfaction increased to 100% with Fast Track Care (FTC). The overall time respondents spent in the ED during TEDC and FTC varied by less than one minute.</p>

Name thesis:degree_name

Master of Science (MS)

Level thesis:degree_level

Thesis - University Access Only

Discipline thesis:degree_discipline

Graduate Nursing

Year

1996

Author dc:creator

• Borg, Carol

Contributors dc:contributor

• Linda Kropenske

• triage
• emergency service at hospitals
• patient satisfaction
• Nursing

Statement dc:rights

• Copyright © 1996 Carol Borg. All rights reserved

Language dc:language

en

Repository record dc:identifier

https://openprairie.sdstate.edu/etd/697

OAI identifier oai:identifier

oai:openprairie.sdstate.edu:etd-1697