High reliability performance in Amgen Engineering

Amgen is in the midst of a transformative initiative to become operationally more efficient. For Amgen Engineering, this initiative has prompted a reevaluation of the entire organization and brought to light the need to standardize, define processes, and promote a culture wherein reliable outcomes are both possible and expected. One way to accomplish this is by evaluating and then implementing the concepts of High Reliability Organization (HRO). This thesis focuses on using concepts such as HRO to evaluate the Engineering organization at Amgen and then provide tools, frameworks, and recommendations for driving increased reliability and greater process maturity across Amgen's entire asset lifecycle (Plan, Build/Lease, Operate/Maintain, Reinvest/Dispose). Three main deliverables resulted from this project's reliability efforts. The first deliverable is a set of recommendations and strategies to help the Engineering organization operate as an HRO. The second deliverable is an enhanced process maturity model that implements reliability concepts to drive the maturity of Engineering's business processes. The model better defines criteria for each level of maturity and will be used as a guidance tool for organizational advancement in the coming years. The last deliverable focuses on the maintain portion of the asset lifecycle, and is a Maintenance Excellence Roadmap that defines what maintenance excellence looks like and provides a strategy to best utilize the systems and tools that Amgen has in place, and will need in the future, to get there.

Department dc:contributor.department

Leaders for Global Operations Program at MIT

Grantor dc:publisher

Massachusetts Institute of Technology

Year dc:date.issued

2012

Author dc:creator

• Bolgren, Daniel (Daniel Reade)

Advisor dc:contributor.advisor

• Robert T. Haslam and Steven Spear.

• Sloan School of Management.
• Chemical Engineering.
• Leaders for Global Operations Program.

Statement dc:rights

• M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.

Licence dc:rights.uri

• http://dspace.mit.edu/handle/1721.1/7582

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/1721.1/73439

OAI identifier oai:identifier

oai:dspace.mit.edu:1721.1/73439