Vernetztes Verbesserungsmanagement mit einem Unternehmensgedächtnis-Repository

Networked improvement management is defined as the systematic collection and use of failure knowledge in the distributed product cycle. To have failure knowledge is to know what is not right or what one must not do. Failure knowledge is acquired in the process of handling customer or production problems. The knowledge need to be transferred between organisational units, between competencies, and between processes. Primary research questions could be formulated as follows: - How can an organisation overcome spatial, temporal, and conceptual barriers for collecting and using failure knowledge in the distributed product life cycle? - How can an organisation organise failure knowledge in an organisational memory repository to enable and enhance learning in a complex variant oriented production environment? - How can an organisation model improvement processes to support the distributed handling of failure cases? The thesis deploys a knowledge transformation approach to construct an organisational memory repository. The repository allows the process oriented storage of failure cases and considers the change pressures in knowledge intensive companies. The repository plays also an active part in networking virtual improvement teams. These teams are supported in the coordinated handling of failure cases. The repository approach has been realised in a software tool suite and evaluated in case studies. Thesis findings contribute to the conversation of failure knowledge, traceability of knowledge transformations, encouragement of knowledge transfer, coordination support for distributed work, and task specific handling of failure cases.

Grantor dc:publisher

Publikationsserver der RWTH Aachen University

Year dc:date

2000

Author dc:creator

• Klamma, Ralf

Contributors dc:contributor

• Jarke, Matthias

• info:eu-repo/classification/ddc/330
• Wirtschaft
• FMEA
• Wissensmanagement
• Erfahrungswissen

Statement dc:rights

• info:eu-repo/semantics/openAccess

Language dc:language

ger

Identifier

https://publications.rwth-aachen.de/search?p=id:%22RWTH-CONV-123337%22

OAI identifier oai:identifier

oai:publications.rwth-aachen.de:61702