E-communication in knowledge management : where e-communication could take organisations

This dissertation focuses on the contribution of electronic communication (e-Communication) to knowledge management. It is based on an empirical survey of knowledge management practitioners in the private, public and NGO sectors in KwaZulu-Natal, South Africa. The major findings of this study are (1) that many knowledge management practitioners have not received any formal training in knowledge management, (2) that for most of them their practices are not informed by explicit knowledge management policies, (3) that there is no culture of sharing knowledge established within particular organisations, and finally (4) that knowledge managers are not using e-learning facilities to keep their knowledge of knowledge management current.

Grantor dc:publisher.institution

University of Zululand

Year dc:date.issued

2004

Author dc:creator

• Lombo, Sipho

Advisor dc:contributor.advisor

• Klopper, R.M.

• Knowledge management
• Electronic data interchange
• Electronic communication

Licence

• https://devspace.unizulu.ac.za/bitstreams/fdc8c951-8e72-4cfa-958a-04d3f7eb5f2b/download