The integration of record management functionalities in the management of students’ records systems at the University of Zululand South Africa

This study sought to investigate the integration of records management functionalities into the management of students’ records systems at the University of Zululand (UNIZULU). The investigation used tenets derived from the existing IRMT good practice indicators tool. The study examined the integration of records management functionality into the management of students' records; standards and procedures for integrating records; information management strategy; and tools for auditing records systems. The study largely adopted a qualitative approach, with a case study research design. Data was collected through semi-structured questionnaires, semi-structured interviews, and observations. The study targeted 60 respondents, which comprised of records management staff, Protective Service Department (PSD), student administration, and ICT Manager. Out of 60 targeted participants, 44 (73%) responded. The study findings revealed that the level of record integration at UNIZULU is moderate. The study also revealed that when the system was implemented, the implementation process was considered. However, there are still some gaps that need to be filled by the institution. The study also found that there was no specific policy for records management at UNIZULU. There was no qualified records manager at the University of Zululand, even though there were employees who were hired by the university called records officers. There is a lack of proper training, workshops, and skills in records management at the University of Zululand. The study recommends that staff members be trained in records management practices and that policies, standards, and procedures which guide the management of both paper and electronic records be established. The study also recommends that the organisation seek funds from well-wishers and donors to improve the management system of records.

Grantor dc:publisher.institution

University of Zululand

Year dc:date.issued

2022

Author dc:creator

• Thusi, S'busiso Mduduzi

Licence

• https://uzspace.unizulu.ac.za/bitstreams/677e0718-415b-4717-a00d-f3aa745d7dd1/download