Communication for conflict transformation : an assessment of arbitration procedures between aggrieved educators and the KZN Education Department
This dissertation uses a combination, of qualitative and quantitative research methodologies to present an objective analysis of conflict between aggrieved educators and their employer, the KwaZulu-Natal (KZN) Department of Education, set against current theories of how narrative analysis, informed by semantic roles analysis, can be used according to the principles of organisational communication to discern underlying causes of conflict, and current approaches to conflict transformation The major findings of this study are that conflict is endemic at all hierarchic levels of the KZN Department of Education, that intermediate forms of dispute resolution are not working effectively, with the consequence that a high number of disputes are referred for arbitration, and finally that arbitrators are performing their duties effectively in terms of the dispute resolution procedures of the Education Labour Relations Council (ELRC).
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