The effectiveness of student support programmes at a tertiary institution: a case study of Walter Sisulu University
This study examined the effectiveness of student support programmes at a tertiary institution. The aims of the study were:  To determine the students’ perceptions about the existing support programmes.  To determine the students’ satisfactions about the existing support programmes. In accordance with these aims, an investigation of students’ perceptions of different student support programmes was undertaken. The participants were 198 full-time, trained undergraduates assisting in providing/rendering/offering the various student support programmes at different sites/campuses of Walter Sisulu University. Using purposive sampling to select the research respondents, data was collected. A quantitative data analysis was used in order to draw conclusions about the effectiveness and satisfaction of respondents with the existing student support programmes offered at Walter Sisulu University. Research results indicated that:  The objectives of the support programmes are clearly stated and that it is possible to achieve set objectives.  The support programmes contribute to the holistic development of the students.  The majority of the respondents were satisfied with the effectiveness of the support programmes. On the basis of the findings, recommendations for enhancing or contributing to the holistic student support and development were put forward.
Student support programmes -- higher institution:
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