The impact of motivation on employee performance in an organization: case study of Zambia Airports Corporation limited, Lusaka.
type: CreativeWork
description: Today's reality is that people influence important aspects of organizational performance in a multitude of ways. If an organization is to treat its employees as its most important asset, it has to be knowledgeable about what it is that motivates people to reach their full potential. Understanding employee perspectives and measuring their motivation and performance factors are critical to an organization's success. Gbadamosi (2003) states how dynamic people are and that for any organization to be effective and provide a satisfactory environment for its workers, attention has to be paid to both personal and work needs of each and every individual in the organization. This study was aimed at assessing the impact of motivation on the performance of employees in the aviation industry in Zambia. It was a qualitative research study that offered an in-depth explanation of the phenomenon under investigation as well as generated information related to job performance and motivation. The study considered one major Zambian Aviation Organization, Zambia Airports Corporation Limited situated at The Kenneth Kaunda International Airport (KKIA). The research instruments used were questionnaires, both general interviews and interviews with key informants as well as secondary data to gather data for the study. The study revealed that the performance of aviation staff is affected by factors that contribute to job satisfaction such as a meaningful job, remuneration, working conditions and relationships with superiors and colleagues. It was established that aviation staff are highly motivated by their salaries as well as the flexibility of the work schedule as they can be given time for training to further their development. The study also found that the factors that made aviation staff to move from the aviation industry were; good working environment and conditions of service, salaries, advancement of studies and other incentives such as job security and bonuses. Furthermore, training a…
abstract: Today's reality is that people influence important aspects of organizational performance in a multitude of ways. If an organization is to treat its employees as its most important asset, it has to be knowledgeable about what it is that motivates people to reach their full potential. Understanding employee perspectives and measuring their motivation and performance factors are critical to an organization's success. Gbadamosi (2003) states how dynamic people are and that for any organization to be effective and provide a satisfactory environment for its workers, attention has to be paid to both personal and work needs of each and every individual in the organization. This study was aimed at assessing the impact of motivation on the performance of employees in the aviation industry in Zambia. It was a qualitative research study that offered an in-depth explanation of the phenomenon under investigation as well as generated information related to job performance and motivation. The study considered one major Zambian Aviation Organization, Zambia Airports Corporation Limited situated at The Kenneth Kaunda International Airport (KKIA). The research instruments used were questionnaires, both general interviews and interviews with key informants as well as secondary data to gather data for the study. The study revealed that the performance of aviation staff is affected by factors that contribute to job satisfaction such as a meaningful job, remuneration, working conditions and relationships with superiors and colleagues. It was established that aviation staff are highly motivated by their salaries as well as the flexibility of the work schedule as they can be given time for training to further their development. The study also found that the factors that made aviation staff to move from the aviation industry were; good working environment and conditions of service, salaries, advancement of studies and other incentives such as job security and bonuses. Furthermore, training a…
author: Chanda, Mutale Jimmy
language: en
keywords: Employee motivation., Organizational behavior., Organizational effectiveness., Manpower planning., Employee performance.
date published: 2022-06-16
date modified: 2026-07-27T22:06:02Z
provider: University of Zambia
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: The University of Zambia