Testing a Multi-Level Mediation Model of Workgroup Incivility: The Role of Civility Climate and Group Norms for Civility

<p>The purpose of this study was to test a multi-level mediation model of incivility. Specifically, it was proposed that predictors of workplace incivility at the individual, group, and organizational level would be related to each other and negative individual outcomes. It was also proposed that the relationship between these predictors and outcomes would be mediated by workplace incivility victimization. Two hundred twenty eight participants completed an online survey through Amazon’s Mechanical Turk. Results indicated that variables at all three levels (i.e., civility climate, group norms for civility, and individual characteristics) were related to one another and predictive of negative individual outcomes. Results also indicated preliminary support for the mediating role of workplace incivility experiences in these relationships and the overall model. Workplace incivility significantly moderated all of the relationships between predictor and criterion variables. Implications and limitations of these findings are discussed, and several directions for future research on workplace incivility are explored.</p>

Name thesis:degree_name

Master of Arts

Discipline thesis:degree_discipline

Department of Psychology

Year

2014

Author dc:creator

• Johnston-Fisher, Jessica

Contributors dc:contributor

• Anthony Paquin (Director), Amber Schroeder (Co-Chair), Jacqueline Pope-Tarrence

• Uncivil Behavior
• Deviance
• Burnout
• Intention to Quit
• Job Stress
• Work Environment
• Bullying in the Workplace
• Communication in Organizations
• Industrial and Organizational Psychology
• Personality and Social Contexts
• Psychology

Repository record dc:identifier

https://digitalcommons.wku.edu/theses/1332

OAI identifier oai:identifier

oai:digitalcommons.wku.edu:theses-2335