Has Safeer Improved SACM's Work and Helped Saudi Students in the USA Resolve Their Needs Quickly

<p>This study examined efficiency of the Safeer by gathering and analyzing the perception of 131 Saudi students from Bowling Green, KY. The purpose of the study was to ensure that the system is able to perform its function as the bridge between different institutions and Saudi students studying in the US who require assistance in processing their academic requirements. A self-administered survey using five scale points was employed. Results were summarized using descriptive statistics at 95% confidence level. The result confirmed the hypothesis that the use of the Safeer program provides quality service delivery within SACM, which in turn benefits Saudi’s students in the USA by making and facilitating their requests faster. Findings show that students found the Safeer software interface easy to use. The overall impact of Safeer to SACM in serving the student community from Saudi Arabia is generally positive. It made SACM more responsive, convenient, and accessible. However, some students demonstrated concerns about the loading speed, security of personal data, and other issues. Safeer not only made SACM’s services more accessible to students, it also provided a more current and technologically relevant option for the users and contributed to the organization’s goal of bridging culture, geography and technology while providing quality service to Saudi Students from all over the US.</p>

Name thesis:degree_name

Master of Science

Discipline thesis:degree_discipline

Department of Architectural and Manufacturing Sciences

Year

2013

Author dc:creator

• Alzomily, Faisal M.

Contributors dc:contributor

• Daniel Jackson (Director), Bryan Reaka, Brent Askins

• Service Quality
• Multicultural Education-United States
• College Students-Saudi Arabia
• College Students-United States
• Architecture
• Bilingual, Multilingual, and Multicultural Education
• Communication Technology and New Media
• Databases and Information Systems
• Education
• International and Intercultural Communication

Repository record dc:identifier

https://digitalcommons.wku.edu/theses/1274

OAI identifier oai:identifier

oai:digitalcommons.wku.edu:theses-2277