Investigating the Influences of Person-Centeredness, Credibility, and Sex on Comforting Communication through EMR Systems

Under the Federal law requirement, healthcare providers were mandated to implement EMR systems. Since then, patients are increasingly turning to online environment for communicating with their physicians. The primary purpose of this study was to study the influences of various factors on the outcomes of comforting communication through EMR systems. In particular, this study examined the effects of person centeredness, title status, and recipient's sex on patient satisfaction, patient adherence, perceived empathy, and physician's socio-communicative style. Undergraduate students (n= 64) completed an online questionnaire after exposure to a hypothesized scenario. The results showed that person centeredness as well as recipient's sex had a significant effect on all the outcomes of comforting messages. They also had a significant interaction effect on the outcomes such as satisfaction, adherence, and perceived empathy. Additionally, title status did not have any effects on the outcomes. Theoretical contributions and practical implications are discussed.

Grantor dc:publisher

Wake Forest University

Year dc:date.issued

2014

Author dc:creator

• Dai, Minhao

• Comforting Communication

Language dc:language.iso

en

Handle dc:identifier.uri

http://hdl.handle.net/10339/39270

OAI identifier oai:identifier

oai:wakespace.lib.wfu.edu:10339/39270