Information Quality Frames: An Information Product Perspective and A Socio-cognitive Approach to Perceiving Quality of Information in Organisations
type: CreativeWork
description: There has been much advancement in the field of data and information quality (DIQ) since two decades ago. However, despite a large number of the theoretical and empirical studies in this field, there is a lack of understanding about the mechanisms and dynamics of forming, adjusting and changing organisational users’ (information consumers) assumptions and expectations based on which they perceive the quality of information required for making decision in order to perform a task within an organisational environment. Although it is already known that information consumers perceive the quality of information according to the requirements of the organisational task and the context of use, how the task requirements affect information consumers’ expectations of information quality has been a black-box in the body of literature. The main objective of this research is to contribute to the literature of DIQ by exploring the role of the setting of a task within an organisational context in the formation, development and change of information consumers’ underlying expectations of information quality. Information consumers’ assumptions and expectations are called information quality (IQ) frames by this research. Moreover, this research examines the role of IT artefacts, which are used to support performing the task, in these dynamics. As an organisational task is usually performed by a group, the role of the task group of which information consumers are members is investigated by this research. Having adopted a multi-case study design, this thesis has targeted seven different task groups in seven different organisations from multiple industries. This in-depth qualitative research also employs interviews as the main source of data and documents as the secondary source of data. The collected data and empirical evidence is analysed using the thematic analysis and pattern coding. This study’s theoretical contributions to the body of literature are as follows. Firstly, the findings …
abstract: There has been much advancement in the field of data and information quality (DIQ) since two decades ago. However, despite a large number of the theoretical and empirical studies in this field, there is a lack of understanding about the mechanisms and dynamics of forming, adjusting and changing organisational users’ (information consumers) assumptions and expectations based on which they perceive the quality of information required for making decision in order to perform a task within an organisational environment. Although it is already known that information consumers perceive the quality of information according to the requirements of the organisational task and the context of use, how the task requirements affect information consumers’ expectations of information quality has been a black-box in the body of literature. The main objective of this research is to contribute to the literature of DIQ by exploring the role of the setting of a task within an organisational context in the formation, development and change of information consumers’ underlying expectations of information quality. Information consumers’ assumptions and expectations are called information quality (IQ) frames by this research. Moreover, this research examines the role of IT artefacts, which are used to support performing the task, in these dynamics. As an organisational task is usually performed by a group, the role of the task group of which information consumers are members is investigated by this research. Having adopted a multi-case study design, this thesis has targeted seven different task groups in seven different organisations from multiple industries. This in-depth qualitative research also employs interviews as the main source of data and documents as the secondary source of data. The collected data and empirical evidence is analysed using the thematic analysis and pattern coding. This study’s theoretical contributions to the body of literature are as follows. Firstly, the findings …
author: Eshraghian, F.
keywords: Information Quality, Perceived Information Quality, Information Quality Frames, Socio-cognitive Approach, Information Product, IT Artefact, Organisation
date published: 2017
date modified: 2026-07-24T06:01:47Z
provider: University of Westminster
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: University of Edinburgh