Knowledge management practices in the public sector in Botswana

The study investigates knowledge management (KM) practices in the public sector in Botswana. The underlying premise is that good KM leads to efficiency and effectiveness. The study assesses the KM practices in the government departments by means of a questionnaire survey of senior managers. The assumption is that the corporate manager/directors will know what knowledge is there, how knowledge is created, shared and flow in the organization. The main question of this study is whether the Botswana public sector is practicing KM. The study explores the problem and questions by means of a questionnaire survey amongst 43 departmental directors of the Government of Botswana. The overall finding is that information management rather than KM is being practiced. The respondents, senior public service managers, certainly recognize the value of and the need for KM. But, they themselves identify certain weaknesses, such as lack of knowledge of KM among their staff, weak communication inside and across the departments, lack of policy and lack of good KM systems.

Grantor dc:publisher.institution

University of the Western Cape

Year dc:date.issued

2010

Author dc:creator

• Komanyane, Kelebogile

• Knowledge management
• Information management
• Public service
• Government
• Botswana

Licence

• https://uwcscholar.uwc.ac.za/bitstreams/a756bb02-e8d2-4fb5-89bb-978cf7092230/download