Realising Value: Study-Related Support-Seeking Experiences
type: CreativeWork
description: The idea of ‘exchange’ in Service Dominant Logic’s (S-D logic) Foundational Premise (FP) 1 (service is ‘exchanged’ for service) has retained the residual transactional concept from Goods Dominant Logic (G-D logic) as the basis of understanding of service in S-D logic. This has limited the processual understanding in S-D logic; in particular, the need to understand value as a process rather than an output. This study meets that need in presenting a holistic understanding of the individual’s valuing process for S-D logic. An interdisciplinary search of literature beyond the discipline of marketing on the term ‘valuing’ was conducted in the fields of psychology, education, and systems thinking. This study investigates how students with disabilities realise value through study-related support-seeking experiences. Sixteen students with disabilities, who were enrolled in higher educational services in New Zealand, participated in this study. A phenomenographic approach was applied to understand the variations in ways that students with disabilities experienced and understood the support-seeking phenomenon. The variations and similarities in meanings were abstracted as categories of description. Four categories of description of Knowing, Understanding, Judging, and Acting represented participants’ conceptions of experiencing the support-seeking phenomenon. Each category of description outlined both the variations in meanings and the structural aspects of experiencing the phenomenon. The four categories of description were logically displayed in an outcome space - a hermeneutical spiral - to portray the different ways of experiencing the support-seeking phenomenon. The hermeneutic spiral provides a holistic understanding of the valuing process for S-D logic’s view of service as a process. Hence, value is not a perceptual state at an endpoint of time, rather it is a here-and-now snapshot ‘taking stock’ in a dynamic process. The second contribution this study makes to S-D log…
abstract: The idea of ‘exchange’ in Service Dominant Logic’s (S-D logic) Foundational Premise (FP) 1 (service is ‘exchanged’ for service) has retained the residual transactional concept from Goods Dominant Logic (G-D logic) as the basis of understanding of service in S-D logic. This has limited the processual understanding in S-D logic; in particular, the need to understand value as a process rather than an output. This study meets that need in presenting a holistic understanding of the individual’s valuing process for S-D logic. An interdisciplinary search of literature beyond the discipline of marketing on the term ‘valuing’ was conducted in the fields of psychology, education, and systems thinking. This study investigates how students with disabilities realise value through study-related support-seeking experiences. Sixteen students with disabilities, who were enrolled in higher educational services in New Zealand, participated in this study. A phenomenographic approach was applied to understand the variations in ways that students with disabilities experienced and understood the support-seeking phenomenon. The variations and similarities in meanings were abstracted as categories of description. Four categories of description of Knowing, Understanding, Judging, and Acting represented participants’ conceptions of experiencing the support-seeking phenomenon. Each category of description outlined both the variations in meanings and the structural aspects of experiencing the phenomenon. The four categories of description were logically displayed in an outcome space - a hermeneutical spiral - to portray the different ways of experiencing the support-seeking phenomenon. The hermeneutic spiral provides a holistic understanding of the valuing process for S-D logic’s view of service as a process. Hence, value is not a perceptual state at an endpoint of time, rather it is a here-and-now snapshot ‘taking stock’ in a dynamic process. The second contribution this study makes to S-D log…
author: Supramaniam, Sivakumari
keywords: Realising value, Support-seeking experiences, Service-Dominant Logic, Value as a process
license: https://researchcommons.waikato.ac.nz/bitstreams/33110bab-8b3f-4381-9575-dde85ecc0040/download
date published: 2015
date modified: 2026-07-24T05:57:36Z
provider: University Waikato
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: University of Waikato