{"id":{"repo_id":"vu-aus","oai_identifier":"oai:eprints.vu.edu.au:15406"},"canonical_url":"https://search.dev.ndltd.org/etd/vu-aus/oai:eprints.vu.edu.au:15406","repository":{"repo_id":"vu-aus","name":"Victoria University (Australia)","base_url":"https://vuir.vu.edu.au/cgi/oai2"},"display":{"title":"Relationship between staff selection and training based upon TQM principles and guest satisfaction with service quality in hotel settings","abstract":"This thesis proposes a theoretical model that aims to explain the relationship between staff selection and training based on the principles of Total Quality Management (TQM) and guest satisfaction in 4-5 star hotels in the USA and Australia and Thailand. 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