{"id":{"repo_id":"vt","oai_identifier":"oai:vtechworks.lib.vt.edu:10919/99900"},"canonical_url":"https://search.dev.ndltd.org/etd/vt/oai:vtechworks.lib.vt.edu:10919/99900","repository":{"repo_id":"vt","name":"Virginia Tech","base_url":"https://vtechworks.lib.vt.edu/oai/request"},"display":{"title":"Role of Social Media and Computing in Organizations aiding Asylum Seekers and Undocumented Migrants in the United States","abstract":"Every year, an increasing number of displaced people arrive at the United States of America's border to request asylum. Several groups are working to help migrants by providing them with essential items and services, housing, and legal advice. Drawing on ethnographic findings, this work presents a situated perspective of how citizen responders utilize technological systems to provide relief to those affected by the immigration crisis. Often, these citizens with common goals come together to form organizations. This study investigates how social media and technology support on-the-ground work, advocacy work, care-work, and invisible work of these organizations. Further, I highlight how technological systems fail organizations and how the emergence of care-work replaced these systems. Finally, I make design recommendations to social media and technological systems' design to boost the efficacy of collective crisis response by citizens.","abstract_html":"Every year, an increasing number of displaced people arrive at the United States of America's border to request asylum. Several groups are working to help migrants by providing them with essential items and services, housing, and legal advice. Drawing on ethnographic findings, this work presents a situated perspective of how citizen responders utilize technological systems to provide relief to those affected by the immigration crisis. Often, these citizens with common goals come together to form organizations. This study investigates how social media and technology support on-the-ground work, advocacy work, care-work, and invisible work of these organizations. Further, I highlight how technological systems fail organizations and how the emergence of care-work replaced these systems. Finally, I make design recommendations to social media and technological systems' design to boost the efficacy of collective crisis response by citizens.","abstract_has_math":false,"creators":["Rama Subramanian, Deepika"],"institution":"Virginia Tech","degree_name":"Master of Science","degree_level":"masters","degree_discipline":"Computer Science and Applications","degree_department":"Computer Science","school":null,"contributors":[],"advisors":[],"committee_chairs":["Mitra, Tanushree"],"committee_members":["Esakia, Andria","Hester, Rebecca"],"year":2020,"date_issued":"2020-09-03","date_published":"2020-09-03","updated_at":"2026-07-22T22:20:43Z","subjects":["Social Media","Fundraising","Narrative Empathy","Storytelling","Non-Profit Organizations","Grassroots Organizations","Asylum-Seekers","Migrants","Immigrants"],"languages":[],"rights":["In Copyright"],"rights_urls":["http://rightsstatements.org/vocab/InC/1.0/"],"identifier_entries":[{"key":"dc:identifier.other","label":"Dc Identifier Other","values":["vt_gsexam:27147"],"render_values":[{"text":"vt_gsexam:27147","href":null,"code":true}]}]},"links":{"outbound_url":"http://hdl.handle.net/10919/99900","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.committeechair","label":"Committee Chair","values":["Mitra, Tanushree"]},{"key":"dc:contributor.committeemember","label":"Committee Member","values":["Esakia, Andria","Hester, Rebecca"]},{"key":"dc:contributor.department","label":"Department","values":["Computer Science"]},{"key":"dc:creator","label":"Author","values":["Rama Subramanian, Deepika"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2020-09-04T08:00:39Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2020-09-04T08:00:39Z"]},{"key":"dc:date.issued","label":"Date","values":["2020-09-03"]},{"key":"dc:publisher","label":"Institution","values":["Virginia Tech"]},{"key":"dc:type","label":"Dc Type","values":["Thesis"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Computer Science and Applications"]},{"key":"thesis:degree_level","label":"Degree Level","values":["masters"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Science"]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["Virginia Polytechnic Institute and State University"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Social Media","Fundraising","Narrative Empathy","Storytelling","Non-Profit Organizations","Grassroots Organizations","Asylum-Seekers","Migrants","Immigrants"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:rights","label":"Dc Rights","values":["In Copyright"]},{"key":"dc:rights.uri","label":"Rights URI","values":["http://rightsstatements.org/vocab/InC/1.0/"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.other","label":"Dc Identifier Other","values":["vt_gsexam:27147"]},{"key":"dc:identifier.uri","label":"Identifier URI","values":["http://hdl.handle.net/10919/99900"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["Every year, an increasing number of displaced people arrive at the United States of America's border to request asylum. Several groups are working to help migrants by providing them with essential items and services, housing, and legal advice. Drawing on ethnographic findings, this work presents a situated perspective of how citizen responders utilize technological systems to provide relief to those affected by the immigration crisis. Often, these citizens with common goals come together to form organizations. This study investigates how social media and technology support on-the-ground work, advocacy work, care-work, and invisible work of these organizations. Further, I highlight how technological systems fail organizations and how the emergence of care-work replaced these systems. Finally, I make design recommendations to social media and technological systems' design to boost the efficacy of collective crisis response by citizens."]},{"key":"dc:description.abstractgeneral","label":"General Abstract","values":["Every year, an increasing number of displaced people arrive at the United States of America's border to request asylum. Several groups are working to help migrants by providing them with essential items and services, housing, and legal advice. Drawing on ethnographic findings, this work presents a situated perspective of how citizen responders utilize technological systems to provide relief to those affected by the immigration crisis. Often, these citizens with common goals come together to form organizations. This study investigates how social media and technology support on-the-ground work, advocacy work, care-work, and invisible work of these organizations. Further, I highlight how technological systems fail organizations and how the emergence of care-work replaced these systems. Finally, I make design recommendations to social media and technological systems' design to boost the efficacy of collective crisis response by citizens."]},{"key":"dc:description.degree","label":"Dc Description Degree","values":["Master of Science"]},{"key":"dc:format.medium","label":"Dc Format Medium","values":["ETD"]},{"key":"dc:title","label":"Title","values":["Role of Social Media and Computing in Organizations aiding Asylum Seekers and Undocumented Migrants in the United States"]}]}],"canonical_facts":{"dc:contributor.committeechair":["Mitra, Tanushree"],"dc:contributor.committeemember":["Esakia, Andria","Hester, Rebecca"],"dc:contributor.department":["Computer Science"],"dc:creator":["Rama Subramanian, Deepika"],"dc:date.accessioned":["2020-09-04T08:00:39Z"],"dc:date.available":["2020-09-04T08:00:39Z"],"dc:date.issued":["2020-09-03"],"dc:description.abstract":["Every year, an increasing number of displaced people arrive at the United States of America's border to request asylum. Several groups are working to help migrants by providing them with essential items and services, housing, and legal advice. Drawing on ethnographic findings, this work presents a situated perspective of how citizen responders utilize technological systems to provide relief to those affected by the immigration crisis. Often, these citizens with common goals come together to form organizations. This study investigates how social media and technology support on-the-ground work, advocacy work, care-work, and invisible work of these organizations. Further, I highlight how technological systems fail organizations and how the emergence of care-work replaced these systems. Finally, I make design recommendations to social media and technological systems' design to boost the efficacy of collective crisis response by citizens."],"dc:description.abstractgeneral":["Every year, an increasing number of displaced people arrive at the United States of America's border to request asylum. Several groups are working to help migrants by providing them with essential items and services, housing, and legal advice. Drawing on ethnographic findings, this work presents a situated perspective of how citizen responders utilize technological systems to provide relief to those affected by the immigration crisis. Often, these citizens with common goals come together to form organizations. This study investigates how social media and technology support on-the-ground work, advocacy work, care-work, and invisible work of these organizations. Further, I highlight how technological systems fail organizations and how the emergence of care-work replaced these systems. Finally, I make design recommendations to social media and technological systems' design to boost the efficacy of collective crisis response by citizens."],"dc:description.degree":["Master of Science"],"dc:format.medium":["ETD"],"dc:identifier.other":["vt_gsexam:27147"],"dc:identifier.uri":["http://hdl.handle.net/10919/99900"],"dc:publisher":["Virginia Tech"],"dc:rights":["In Copyright"],"dc:rights.uri":["http://rightsstatements.org/vocab/InC/1.0/"],"dc:subject":["Social Media","Fundraising","Narrative Empathy","Storytelling","Non-Profit Organizations","Grassroots Organizations","Asylum-Seekers","Migrants","Immigrants"],"dc:title":["Role of Social Media and Computing in Organizations aiding Asylum Seekers and Undocumented Migrants in the United States"],"dc:type":["Thesis"],"thesis:degree_discipline":["Computer Science and Applications"],"thesis:degree_level":["masters"],"thesis:degree_name":["Master of Science"],"thesis:institution_name":["Virginia Polytechnic Institute and State University"]},"updated_at":"2026-07-22T22:20:43Z"}