Data Mining Academic Emails to Model Employee Behaviors and Analyze Organizational Structure

Email correspondence has become the predominant method of communication for businesses. If not for the inherent privacy concerns, this electronically searchable data could be used to better understand how employees interact. After the Enron dataset was made available, researchers were able to provide great insight into employee behaviors based on the available data despite the many challenges with that dataset. The work in this thesis demonstrates a suite of methods to an appropriately anonymized academic email dataset created from volunteers' email metadata. This new dataset, from an internal email server, is first used to validate feature extraction and machine learning algorithms in order to generate insight into the interactions within the center. Based solely on email metadata, a random forest approach models behavior patterns and predicts employee job titles with $96%$ accuracy. This result represents classifier performance not only on participants in the study but also on other members of the center who were connected to participants through email. Furthermore, the data revealed relationships not present in the center's formal operating structure. The culmination of this work is an organic organizational chart, which contains a fuller understanding of the center's internal structure than can be found in the official organizational chart.

Name thesis:degree_name

Master of Science

Level thesis:degree_level

masters

Discipline thesis:degree_discipline

Electrical Engineering

Department dc:contributor.department

Electrical and Computer Engineering

Grantor dc:publisher

Virginia Tech

Year dc:date.issued

2016

Author dc:creator

• Straub, Kayla Marie

Chair dc:contributor.committeechair

• McGwier, Robert W.

Committee members dc:contributor.committeemember

• Beex, Aloysius A.
• Huang, Bert
• Buehrer, R. Michael

• Data analytics
• Machine learning
• social computing

Statement dc:rights

• In Copyright

Licence dc:rights.uri

• http://rightsstatements.org/vocab/InC/1.0/

Dc Identifier Other

vt_gsexam:7715

OAI identifier oai:identifier

oai:vtechworks.lib.vt.edu:10919/71320