Measuring information-oriented productivity and performance

This research attempts to answer the question of how to measure the performance of management tools. This study integrates qualitative and quantitative research by developing a set of definitions and a set of indicators for information-oriented performance measurement and by validating the indicators with a statistical analysis. Criteria for measuring organizational system performance are borrowed from Sink (1985) and operationalized for measuring information-oriented performance. The operational measures are applied to a set of information documents. The documents are evaluated by four different groups of subjects. The evaluations are compared to the calculations from the operational measures to address the validity of the measures. The evaluations support the productivity, input quality, and output quality measures. The evaluations don't support the efficiency and effectiveness measures. Further refinement of the validation procedures is suggested before further refinement of the performance measures. This research makes two general contributions: a foundation for further development of performance measures for management tools and recommendations for future research.

Name thesis:degree_name

Master of Science

Level thesis:degree_level

masters

Discipline thesis:degree_discipline

Industrial Engineering and Operations Research

Department dc:contributor.department

Industrial Engineering and Operations Research

Grantor dc:publisher

Virginia Tech

Year dc:date.issued

1989

Author dc:creator

• Hill, David T.

Chair dc:contributor.committeechair

• Kurstedt, Harold A. Jr.

Committee members dc:contributor.committeemember

• Koelling, C. Patrick
• Markham, Steven E.

Statement dc:rights

• In Copyright

Licence dc:rights.uri

• http://rightsstatements.org/vocab/InC/1.0/

Language dc:language.iso

en

Dc Identifier Other

etd-09082012-040159

OAI identifier oai:identifier

oai:vtechworks.lib.vt.edu:10919/44648