{"id":{"repo_id":"vt","oai_identifier":"oai:vtechworks.lib.vt.edu:10919/40631"},"canonical_url":"https://search.dev.ndltd.org/etd/vt/oai:vtechworks.lib.vt.edu:10919/40631","repository":{"repo_id":"vt","name":"Virginia Tech","base_url":"https://vtechworks.lib.vt.edu/oai/request"},"display":{"title":"Implementing a Grand Strategy system—by what method: a case/field study of National Grocers' Peterborough distribution warehouse's Grand Strategy System effort","abstract":"In the last decade, companies have been faced with a turbulent business environment. There have been dramatic technological shifts, deregulations, economic uncertainty, rapid growth, increased global competition, and major shifts in demography and values. Managing organizational performance and success is becoming increasingly challenging and difficult. Organizations are realizing that in order to succeed, or even to merely exist, they must change the way they do business on a grand scale. Large scale organizational change is risky, hard, complex, unpredictable, and emotionally intense. On the other side of the coin, not changing in this turbulent day and age can even be riskier. National Grocers Company Limited is currently going through a large scale organizational change effort. Their effort started with a pilot test in their Peterborough, Canada food distribution warehouse. This thesis is a summative evaluation of the change effort within the Peterborough warehouse. This research: Documents the Peterborough GSS implementation Documents warehouse performance results Evaluates the effectiveness of the PDSOF project Evaluates the effectiveness of the GSS framework in the PDSOF project Documents expert advice on GSS implementation By organizing and presenting a variety of data in a format that is easy to understand and learn from, I have created a reference document that organizations can use in their large scale organizational change efforts to take theory to practice. More specifically, I provided National Grocers with a document of the change effort at the Peterborough warehouse so that other National Grocers’ warehouses can benefit from the wisdom gained and lessons learned at Peterborough. Therefore, my results and conclusions have “meaning” for real world managers.","abstract_html":"In the last decade, companies have been faced with a turbulent business environment. There have been dramatic technological shifts, deregulations, economic uncertainty, rapid growth, increased global competition, and major shifts in demography and values. Managing organizational performance and success is becoming increasingly challenging and difficult. Organizations are realizing that in order to succeed, or even to merely exist, they must change the way they do business on a grand scale. Large scale organizational change is risky, hard, complex, unpredictable, and emotionally intense. On the other side of the coin, not changing in this turbulent day and age can even be riskier. National Grocers Company Limited is currently going through a large scale organizational change effort. Their effort started with a pilot test in their Peterborough, Canada food distribution warehouse. This thesis is a summative evaluation of the change effort within the Peterborough warehouse. This research: Documents the Peterborough GSS implementation Documents warehouse performance results Evaluates the effectiveness of the PDSOF project Evaluates the effectiveness of the GSS framework in the PDSOF project Documents expert advice on GSS implementation By organizing and presenting a variety of data in a format that is easy to understand and learn from, I have created a reference document that organizations can use in their large scale organizational change efforts to take theory to practice. More specifically, I provided National Grocers with a document of the change effort at the Peterborough warehouse so that other National Grocers’ warehouses can benefit from the wisdom gained and lessons learned at Peterborough. Therefore, my results and conclusions have “meaning” for real world managers.","abstract_has_math":false,"creators":["Matusz, Karen L."],"institution":"Virginia Tech","degree_name":"Master of Science","degree_level":"masters","degree_discipline":"Industrial and Systems Engineering","degree_department":"Industrial and Systems Engineering","school":null,"contributors":[],"advisors":[],"committee_chairs":[],"committee_members":[],"year":1995,"date_issued":"1995","date_published":"1995","updated_at":"2026-07-22T22:20:16Z","subjects":["organizational change","performance improvement"],"languages":["en"],"rights":["In Copyright"],"rights_urls":["http://rightsstatements.org/vocab/InC/1.0/"],"identifier_entries":[{"key":"dc:identifier.other","label":"Dc Identifier Other","values":["etd-01172009-063058"],"render_values":[{"text":"etd-01172009-063058","href":null,"code":true}]}]},"links":{"outbound_url":"http://hdl.handle.net/10919/40631","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.department","label":"Department","values":["Industrial and Systems Engineering"]},{"key":"dc:creator","label":"Author","values":["Matusz, Karen L."]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2014-03-14T21:27:15Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2014-03-14T21:27:15Z","2009-01-17"]},{"key":"dc:date.issued","label":"Date","values":["1995"]},{"key":"dc:publisher","label":"Institution","values":["Virginia Tech"]},{"key":"dc:type","label":"Dc Type","values":["Thesis"]},{"key":"dc:type.dcmitype","label":"Dc Type Dcmitype","values":["Text"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Industrial and Systems Engineering"]},{"key":"thesis:degree_level","label":"Degree Level","values":["masters"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Science"]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["Virginia Polytechnic Institute and State University"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["organizational change","performance improvement"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language.iso","label":"Language (ISO)","values":["en"]},{"key":"dc:rights","label":"Dc Rights","values":["In Copyright"]},{"key":"dc:rights.uri","label":"Rights URI","values":["http://rightsstatements.org/vocab/InC/1.0/"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.other","label":"Dc Identifier Other","values":["etd-01172009-063058"]},{"key":"dc:identifier.uri","label":"Identifier URI","values":["http://hdl.handle.net/10919/40631"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["In the last decade, companies have been faced with a turbulent business environment. There have been dramatic technological shifts, deregulations, economic uncertainty, rapid growth, increased global competition, and major shifts in demography and values. Managing organizational performance and success is becoming increasingly challenging and difficult. Organizations are realizing that in order to succeed, or even to merely exist, they must change the way they do business on a grand scale. Large scale organizational change is risky, hard, complex, unpredictable, and emotionally intense. On the other side of the coin, not changing in this turbulent day and age can even be riskier. National Grocers Company Limited is currently going through a large scale organizational change effort. Their effort started with a pilot test in their Peterborough, Canada food distribution warehouse. This thesis is a summative evaluation of the change effort within the Peterborough warehouse. This research: Documents the Peterborough GSS implementation Documents warehouse performance results Evaluates the effectiveness of the PDSOF project Evaluates the effectiveness of the GSS framework in the PDSOF project Documents expert advice on GSS implementation By organizing and presenting a variety of data in a format that is easy to understand and learn from, I have created a reference document that organizations can use in their large scale organizational change efforts to take theory to practice. More specifically, I provided National Grocers with a document of the change effort at the Peterborough warehouse so that other National Grocers’ warehouses can benefit from the wisdom gained and lessons learned at Peterborough. Therefore, my results and conclusions have “meaning” for real world managers."]},{"key":"dc:description.degree","label":"Dc Description Degree","values":["Master of Science"]},{"key":"dc:format.medium","label":"Dc Format Medium","values":["BTD"]},{"key":"dc:format.mimetype","label":"Dc Format Mimetype","values":["application/pdf"]},{"key":"dc:title","label":"Title","values":["Implementing a Grand Strategy system—by what method: a case/field study of National Grocers' Peterborough distribution warehouse's Grand Strategy System effort"]}]}],"canonical_facts":{"dc:contributor.department":["Industrial and Systems Engineering"],"dc:creator":["Matusz, Karen L."],"dc:date.accessioned":["2014-03-14T21:27:15Z"],"dc:date.available":["2014-03-14T21:27:15Z","2009-01-17"],"dc:date.issued":["1995"],"dc:description.abstract":["In the last decade, companies have been faced with a turbulent business environment. 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This research: Documents the Peterborough GSS implementation Documents warehouse performance results Evaluates the effectiveness of the PDSOF project Evaluates the effectiveness of the GSS framework in the PDSOF project Documents expert advice on GSS implementation By organizing and presenting a variety of data in a format that is easy to understand and learn from, I have created a reference document that organizations can use in their large scale organizational change efforts to take theory to practice. More specifically, I provided National Grocers with a document of the change effort at the Peterborough warehouse so that other National Grocers’ warehouses can benefit from the wisdom gained and lessons learned at Peterborough. 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