An empirical examination of mature service environments and high performance strategies within those environments: the case of the lodging and restaurant industries

This study contributes to the hospitality and strategic management literature through the development of a mid-range approach to the study of environment and strategy. Through the use of cluster analysis and multiple discriminant analysis, four commonly recurring environmental settings were identified. These were (1) a high growth environment, (2) a complex environment, (3) a dynamic environment, and (4) a low growth environment. The significance of the environmental typology was then determined by investigating the proposition that different strategies are associated with high profit performance in each type of environment. In order to investigate this proposition use was made of Miles and Snow's (1978) strategic typology of generic business strategies. No Significant relationship was found between environment, strategic posture and performance. A description of the methodology and statistical approaches used for the investigating the research propositions is included.

Name thesis:degree_name

Ph. D.

Level thesis:degree_level

doctoral

Discipline thesis:degree_discipline

Human Nutrition and Foods

Department dc:contributor.department

Human Nutrition and Foods

Grantor dc:publisher

Virginia Tech

Year dc:date.issued

1990

Author dc:creator

• Crawford-Welch, Simon

Chair dc:contributor.committeechair

• Olsen, Michael D.

Committee members dc:contributor.committeemember

• Lewis, Robert C.
• Tse, Eliza C.
• Fern, Edward F.
• Khan, Mahmood A.

Statement dc:rights

• In Copyright

Licence dc:rights.uri

• http://rightsstatements.org/vocab/InC/1.0/

Language dc:language.iso

en

Dc Identifier Other

etd-10142005-103053

OAI identifier oai:identifier

oai:vtechworks.lib.vt.edu:10919/39861