Usability Problem Diagnosis tool: Development and Evaluation

Usability evaluation results in several usability problems and the non-UE developer is often not a part of the evaluation as it might deter the participant from reporting all the errors and also, conducting usability evaluation is a usability engineer's responsibility. Thus the evaluator needs to create unambiguous usability problem reports, which will help the developer fix the usability problems. This research involves the development and evaluation of the Usability Problem Diagnosis tool, which supports problem diagnosis through analysis and storage in a common database shared between the evaluation and the development team. This tool uses the User Action Framework as an underlying knowledge base to support problem diagnosis.

Name thesis:degree_name

Master of Science

Level thesis:degree_level

masters

Discipline thesis:degree_discipline

Computer Science

Department dc:contributor.department

Computer Science

Grantor dc:publisher

Virginia Tech

Year dc:date.issued

2003

Author dc:creator

• Mahajan, Reenal R.

Chair dc:contributor.committeechair

• Hartson, H. Rex

Committee members dc:contributor.committeemember

• Pérez-Quiñones, Manuel A.
• North, Christopher L.

• UAF
• Usability Problem Diagnosis tool
• diagnosis
• usability
• usability evaluation
• UPD

Statement dc:rights

• In Copyright

Licence dc:rights.uri

• http://rightsstatements.org/vocab/InC/1.0/

Dc Identifier Other

etd-06182003-112543

OAI identifier oai:identifier

oai:vtechworks.lib.vt.edu:10919/33635