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Virginia Tech

An Investigation into the Demand for Service Contracts

Abstract

dc:description.abstract

This dissertation is an investigation into the determinants of demand for service contracts on new vehicles. In the first chapter, I characterize the consumer decision to buy a service contract with a discrete choice model. Hypotheses and conjectures are tested empirically using survey data from new vehicle buyers. The second chapter consists of the development and testing of an instrument for measuring attitudes toward uncertainty. This tool is useful in gauging aversion toward weak ambiguity. Finally, in the third chapter, I use additional survey and experimental data from new vehicle buyers to further differentiate between the factors that significantly affect the service contract purchase decision. A variety of uncertainty measures and their predictive powers are discussed. I would like to thank the John D. and Catherine T. MacArthur Foundation, Network on Preferences and Norms, for their generous financial support, which was indispensable to the completion of this research.

Degree

thesis:*
Name thesis:degree_name
Ph. D.
Level thesis:degree_level
doctoral
Discipline thesis:degree_discipline
Economics
Department dc:contributor.department
Economics
Grantor dc:publisher
Virginia Tech
Year dc:date.issued
2002

Author and committee

dc:creator, dc:contributor.*
Author dc:creator
  • Moore, Evan
Chairs dc:contributor.committeechair
  • Eckel, Catherine C.
  • Lutz, Nancy A.
Committee members dc:contributor.committeemember
  • Murphy, Russell D.
  • Spanos, Aris
  • McGuirk, Anya M.

Subjects

dc:subject × 3

Rights

dc:rights
Statement dc:rights
  • In Copyright

Identifiers

dc:identifier.*
Dc Identifier Other
etd-11132002-153837
OAI identifier oai:identifier
oai:vtechworks.lib.vt.edu:10919/29558

Chain of custody

source
Harvested from
Virginia Tech
Base URL
vtechworks.lib.vt.edu/oai/request
Last updated
2026-07-24
Source record
OAI-PMH GetRecord
citation

Moore, Evan. An Investigation into the Demand for Service Contracts. doctoral thesis, Virginia Tech, 2002. http://hdl.handle.net/10919/29558