The Role of Emotional Intelligence and Job Emotional Requirements in Job Attitudes and Behavior

A recent focus on understanding emotions in organizations has resulted in increased attention to the role of Emotional Intelligence (EI). Emotional Intelligence (EI) is a type of intelligence that helps individuals to perceive, assimilate, understand, and manage emotions (Mayer & Salovey, 1997). The aim of this study is to understand the role of EI on individual attitudinal and performance outcomes. Specifically, this paper argues that EI may be an important determinant of employee job satisfaction, turnover intention, and performance. Further, these effects are expected to be most pronounced in job functions with higher emotional requirements. Data collected from 278 law enforcement and healthcare employees provide no support for these propositions. These findings, their implications, and potential future studies are discussed.

Name thesis:degree_name

Ph. D.

Level thesis:degree_level

doctoral

Discipline thesis:degree_discipline

Management

Department dc:contributor.department

Management

Grantor dc:publisher

Virginia Tech

Year dc:date.issued

2008

Author dc:creator

• Krishnakumar, Sukumarakurup

Chair dc:contributor.committeechair

• Cobb, Anthony Terry

Committee members dc:contributor.committeemember

• Hauenstein, Neil M. A.
• Lang, James R.
• Roberts, Richard D.
• Connerley, Mary L.

• Healthcare
• Law Enforcement
• Emotional Intelligence
• Job performance

Statement dc:rights

• In Copyright

Licence dc:rights.uri

• http://rightsstatements.org/vocab/InC/1.0/

Dc Identifier Other

etd-05222008-094940

OAI identifier oai:identifier

oai:vtechworks.lib.vt.edu:10919/27849