Understanding Social Media Users' Perceptions of Trigger and Content Warnings

The prevalence of distressing content on social media raises concerns about users' mental well-being, prompting the use of trigger warnings (TW) and content warnings (CW). However, varying practices across platforms indicate a lack of clarity among users regarding these warnings. To gain insight into how users experience and use these warnings, we conducted interviews with 15 regular social media users. Our findings show that users generally have a positive view of warnings, but there are differences in how they understand and use them. Challenges related to using TW/CW on social media emerged, making it a complex decision when dealing with such content. These challenges include determining which topics require warnings, navigating logistical complexities related to usage norms, and considering the impact of warnings on social media engagement. We also found that external factors, such as how the warning and content are presented, and internal factors, such as the viewer's mindset, tolerance, and level of interest, play a significant role in the user's decision-making process when interacting with content that has TW/CW. Participants emphasized the need for better education on warnings and triggers in social media and offered suggestions for improving warning systems. They also recommended post-trigger support measures. The implications and future directions include promoting author accountability, introducing nudges and interventions, and improving post-trigger support to create a more trauma-informed social media environment.

Name thesis:degree_name

Master of Science

Level thesis:degree_level

masters

Discipline thesis:degree_discipline

Computer Science and Applications

Department dc:contributor.department

Computer Science and Applications

Grantor dc:publisher

Virginia Tech

Year dc:date.issued

2023

Author dc:creator

• Gupta, Muskan

Chair dc:contributor.committeechair

• Lee, Sang Won

Committee members dc:contributor.committeemember

• Rho, Ha Rim
• McCrickard, Donald Scott

• Social Media
• Triggers
• Trigger Warnings
• Content Warnings
• Content Moderation
• Trauma
• Sensitive Content
• Trauma-Informed Computing

Statement dc:rights

• In Copyright

Licence dc:rights.uri

• http://rightsstatements.org/vocab/InC/1.0/

Language dc:language.iso

en

Dc Identifier Other

vt_gsexam:38531

OAI identifier oai:identifier

oai:vtechworks.lib.vt.edu:10919/116505