{"id":{"repo_id":"vilnius","oai_identifier":"oai:vu.lt:elaba:1989445"},"canonical_url":"https://search.dev.ndltd.org/etd/vilnius/oai:vu.lt:elaba:1989445","repository":{"repo_id":"vilnius","name":"Vilnius University","base_url":"https://epublications.vu.lt/oai"},"display":{"title":"UAB „Čilija“ personalo įgūdžių ugdymas klientų aptarnavimo srityje /","abstract":"With growth of competition and trying to satisfy better the client’s needs, the knowledge and capabilities of workers become an important presupposition of competitive advantage of services’ organization. It can be applied to all services’ organizations. The aim of this graduation paper is – to analyze the development of LSC “Čilija” personnel skills in the sphere of client servicing. The culture of organization, its influence to the workers, the culture of service and the relations between organization and service cultures were discussed, also the role of these cultures to the formation and management of client servicing culture was analyzed. It was found out, that servicing culture to a great extent depends not only on organization itself, but also on its culture. It’s very important, because on the culture of organization, the workers view to clients and service depends. During the research, it was figured out, that workers wish to take part in educational seminars, because there are conditions for it, but willing to service qualitatively, the majority of workers face with problem - the team-work is stimulated very poorly, the heads communicate with each other and share the information with workers very poorly. Therefore a lot of workers explain that they don’t like their work. This fact, certainly, affects the quality of client servicing.","abstract_html":"With growth of competition and trying to satisfy better the client’s needs, the knowledge and capabilities of workers become an important presupposition of competitive advantage of services’ organization. It can be applied to all services’ organizations. The aim of this graduation paper is – to analyze the development of LSC “Čilija” personnel skills in the sphere of client servicing. The culture of organization, its influence to the workers, the culture of service and the relations between organization and service cultures were discussed, also the role of these cultures to the formation and management of client servicing culture was analyzed. It was found out, that servicing culture to a great extent depends not only on organization itself, but also on its culture. It’s very important, because on the culture of organization, the workers view to clients and service depends. During the research, it was figured out, that workers wish to take part in educational seminars, because there are conditions for it, but willing to service qualitatively, the majority of workers face with problem - the team-work is stimulated very poorly, the heads communicate with each other and share the information with workers very poorly. Therefore a lot of workers explain that they don’t like their work. This fact, certainly, affects the quality of client servicing.","abstract_has_math":false,"creators":["Petrauskaitė, Jūratė,"],"institution":"Institutional Repository of Vilnius University","degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":["Žalys, Linas"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2007,"date_issued":"2007","date_published":"2007","updated_at":"2026-07-24T05:55:40Z","subjects":["customer service culture ; organizational culture ; quality service ; customer service skills"],"languages":["lit"],"rights":["info:eu-repo/semantics/openAccess"],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://repository.vu.lt/VU:ELABAETD1989445&prefLang=en_US","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Žalys, Linas"]},{"key":"dc:creator","label":"Author","values":["Petrauskaitė, Jūratė,"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date","label":"Dc Date","values":["2007"]},{"key":"dc:publisher","label":"Institution","values":["Institutional Repository of Vilnius University"]},{"key":"dc:relation","label":"Dc Relation","values":["https://epublications.vu.lt/object/elaba:1989445/1989445.pdf"]},{"key":"dc:type","label":"Dc Type","values":["info:eu-repo/semantics/masterThesis"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["customer service culture ; organizational culture ; quality service ; customer service skills"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["lit"]},{"key":"dc:rights","label":"Dc Rights","values":["info:eu-repo/semantics/openAccess"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://repository.vu.lt/VU:ELABAETD1989445&prefLang=en_US"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["With growth of competition and trying to satisfy better the client’s needs, the knowledge and capabilities of workers become an important presupposition of competitive advantage of services’ organization. It can be applied to all services’ organizations. The aim of this graduation paper is – to analyze the development of LSC “Čilija” personnel skills in the sphere of client servicing. The culture of organization, its influence to the workers, the culture of service and the relations between organization and service cultures were discussed, also the role of these cultures to the formation and management of client servicing culture was analyzed. It was found out, that servicing culture to a great extent depends not only on organization itself, but also on its culture. It’s very important, because on the culture of organization, the workers view to clients and service depends. During the research, it was figured out, that workers wish to take part in educational seminars, because there are conditions for it, but willing to service qualitatively, the majority of workers face with problem - the team-work is stimulated very poorly, the heads communicate with each other and share the information with workers very poorly. Therefore a lot of workers explain that they don’t like their work. This fact, certainly, affects the quality of client servicing."]},{"key":"dc:format","label":"Dc Format","values":["application/pdf"]},{"key":"dc:title","label":"Title","values":["UAB „Čilija“ personalo įgūdžių ugdymas klientų aptarnavimo srityje /","The development of LSC “Čilija” personnel skills in the sphere of client servicing."]}]}],"canonical_facts":{"dc:contributor":["Žalys, Linas"],"dc:creator":["Petrauskaitė, Jūratė,"],"dc:date":["2007"],"dc:description":["With growth of competition and trying to satisfy better the client’s needs, the knowledge and capabilities of workers become an important presupposition of competitive advantage of services’ organization. It can be applied to all services’ organizations. The aim of this graduation paper is – to analyze the development of LSC “Čilija” personnel skills in the sphere of client servicing. The culture of organization, its influence to the workers, the culture of service and the relations between organization and service cultures were discussed, also the role of these cultures to the formation and management of client servicing culture was analyzed. It was found out, that servicing culture to a great extent depends not only on organization itself, but also on its culture. It’s very important, because on the culture of organization, the workers view to clients and service depends. During the research, it was figured out, that workers wish to take part in educational seminars, because there are conditions for it, but willing to service qualitatively, the majority of workers face with problem - the team-work is stimulated very poorly, the heads communicate with each other and share the information with workers very poorly. Therefore a lot of workers explain that they don’t like their work. This fact, certainly, affects the quality of client servicing."],"dc:format":["application/pdf"],"dc:identifier":["https://repository.vu.lt/VU:ELABAETD1989445&prefLang=en_US"],"dc:language":["lit"],"dc:publisher":["Institutional Repository of Vilnius University"],"dc:relation":["https://epublications.vu.lt/object/elaba:1989445/1989445.pdf"],"dc:rights":["info:eu-repo/semantics/openAccess"],"dc:subject":["customer service culture ; organizational culture ; quality service ; customer service skills"],"dc:title":["UAB „Čilija“ personalo įgūdžių ugdymas klientų aptarnavimo srityje /","The development of LSC “Čilija” personnel skills in the sphere of client servicing."],"dc:type":["info:eu-repo/semantics/masterThesis"]},"updated_at":"2026-07-24T05:55:40Z"}