{"id":{"repo_id":"venda","oai_identifier":"oai:univendspace.univen.ac.za:11602/1759"},"canonical_url":"https://search.dev.ndltd.org/etd/venda/oai:univendspace.univen.ac.za:11602/1759","repository":{"repo_id":"venda","name":"University of Venda","base_url":"https://univendspace.univen.ac.za/server/oai/request"},"display":{"title":"The role of performance, monitoring and evaluation within municipal service delivery: A case study of Capricorn District Municipality, Limpopo Province","abstract":"This research study is about the role of performance, monitoring and evaluation on municipal service delivery in the Capricorn District Municipality, Limpopo Province. The performance, monitoring and evaluation (PM&E) is used by the Department of Performance, Monitoring and Evaluation (DPME) to track service delivery progress by local government. The notion of PM&E was introduced by Cabinet in 2011. The introduction of government-wide monitoring and evaluation (GWM&E) as a policy framework has contributed towards the improvement of PM&E on municipal service delivery. The study used mixed research methods, where qualitative and quantitative research methods were used. A pragmatic research paradigm was used as a philosophical partner for the mixed research methods. The study employed a narrative exploratory research design and a descriptive research design. Purposive sampling method was used as a sub-type of non-probability to select the participants of the study and interviews and questionnaires were utilised to collect data. Data collected through the questionnaires was analysed through International Business Machinery (IBM): Statistical product and service solutions (SPSS) latest version; the results were presented in the form of tables, with frequencies and percentage, followed by a synthesis of information. The researcher also applied a thematic-narrative data analysis approach, which focuses on a variety of procedures for interpreting research data. Outlined also were the research ethical guidelines that informed this study. The key finding of the research study was that the PM&E systems have failed to serve their purposes, chiefly due to lack of implementation of policies and corruption among officials. The study also revealed that majority of respondents, 43 (38%), disagree that senior managers understand the role of PM&E on municipal service delivery, thus, this did not influence their decision-making processes on municipal service delivery. The research study therefore recommends that a more systematic monitoring and evaluation of policy interventions be undertaken. Management tools must be employed as interventions to influence decision-making processes to eliminate resistance to change. Communication and intervention strategies should be promoted to educate and empower role-players in the execution of PM&E programmes/projects.","abstract_html":"This research study is about the role of performance, monitoring and evaluation on municipal service delivery in the Capricorn District Municipality, Limpopo Province. The performance, monitoring and evaluation (PM&E) is used by the Department of Performance, Monitoring and Evaluation (DPME) to track service delivery progress by local government. The notion of PM&E was introduced by Cabinet in 2011. The introduction of government-wide monitoring and evaluation (GWM&E) as a policy framework has contributed towards the improvement of PM&E on municipal service delivery. The study used mixed research methods, where qualitative and quantitative research methods were used. A pragmatic research paradigm was used as a philosophical partner for the mixed research methods. The study employed a narrative exploratory research design and a descriptive research design. Purposive sampling method was used as a sub-type of non-probability to select the participants of the study and interviews and questionnaires were utilised to collect data. Data collected through the questionnaires was analysed through International Business Machinery (IBM): Statistical product and service solutions (SPSS) latest version; the results were presented in the form of tables, with frequencies and percentage, followed by a synthesis of information. The researcher also applied a thematic-narrative data analysis approach, which focuses on a variety of procedures for interpreting research data. Outlined also were the research ethical guidelines that informed this study. The key finding of the research study was that the PM&E systems have failed to serve their purposes, chiefly due to lack of implementation of policies and corruption among officials. The study also revealed that majority of respondents, 43 (38%), disagree that senior managers understand the role of PM&E on municipal service delivery, thus, this did not influence their decision-making processes on municipal service delivery. The research study therefore recommends that a more systematic monitoring and evaluation of policy interventions be undertaken. Management tools must be employed as interventions to influence decision-making processes to eliminate resistance to change. Communication and intervention strategies should be promoted to educate and empower role-players in the execution of PM&E programmes/projects.","abstract_has_math":false,"creators":["Sethu, Mahlodi Joyce"],"institution":null,"degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":[],"advisors":["Mafunisa, M. T.","Mahole, E."],"committee_chairs":[],"committee_members":[],"year":2021,"date_issued":"2021-11-19","date_published":"2021-11-19","updated_at":"2026-07-27T21:57:24Z","subjects":["Performance","Monitoring Evaluation","Accountability","Service delivery","Local government"],"languages":["en"],"rights":["University of Venda"],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"http://hdl.handle.net/11602/1759","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Mafunisa, M. 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The performance, monitoring and evaluation (PM&E) is used by the Department of Performance, Monitoring and Evaluation (DPME) to track service delivery progress by local government. The notion of PM&E was introduced by Cabinet in 2011. The introduction of government-wide monitoring and evaluation (GWM&E) as a policy framework has contributed towards the improvement of PM&E on municipal service delivery. The study used mixed research methods, where qualitative and quantitative research methods were used. A pragmatic research paradigm was used as a philosophical partner for the mixed research methods. The study employed a narrative exploratory research design and a descriptive research design. Purposive sampling method was used as a sub-type of non-probability to select the participants of the study and interviews and questionnaires were utilised to collect data. Data collected through the questionnaires was analysed through International Business Machinery (IBM): Statistical product and service solutions (SPSS) latest version; the results were presented in the form of tables, with frequencies and percentage, followed by a synthesis of information. The researcher also applied a thematic-narrative data analysis approach, which focuses on a variety of procedures for interpreting research data. Outlined also were the research ethical guidelines that informed this study. The key finding of the research study was that the PM&E systems have failed to serve their purposes, chiefly due to lack of implementation of policies and corruption among officials. The study also revealed that majority of respondents, 43 (38%), disagree that senior managers understand the role of PM&E on municipal service delivery, thus, this did not influence their decision-making processes on municipal service delivery. The research study therefore recommends that a more systematic monitoring and evaluation of policy interventions be undertaken. Management tools must be employed as interventions to influence decision-making processes to eliminate resistance to change. Communication and intervention strategies should be promoted to educate and empower role-players in the execution of PM&E programmes/projects."]},{"key":"dc:title","label":"Title","values":["The role of performance, monitoring and evaluation within municipal service delivery: A case study of Capricorn District Municipality, Limpopo Province"]}]}],"canonical_facts":{"dc:contributor.advisor":["Mafunisa, M. T.","Mahole, E."],"dc:creator":["Sethu, Mahlodi Joyce"],"dc:date":["2021"],"dc:date.accessioned":["2021-12-08T08:09:16Z"],"dc:date.available":["2021-12-08T08:09:16Z"],"dc:date.issued":["2021-11-19"],"dc:description":["DAdmin","Department of Public and Development Administration"],"dc:description.abstract":["This research study is about the role of performance, monitoring and evaluation on municipal service delivery in the Capricorn District Municipality, Limpopo Province. The performance, monitoring and evaluation (PM&E) is used by the Department of Performance, Monitoring and Evaluation (DPME) to track service delivery progress by local government. The notion of PM&E was introduced by Cabinet in 2011. The introduction of government-wide monitoring and evaluation (GWM&E) as a policy framework has contributed towards the improvement of PM&E on municipal service delivery. The study used mixed research methods, where qualitative and quantitative research methods were used. A pragmatic research paradigm was used as a philosophical partner for the mixed research methods. The study employed a narrative exploratory research design and a descriptive research design. Purposive sampling method was used as a sub-type of non-probability to select the participants of the study and interviews and questionnaires were utilised to collect data. Data collected through the questionnaires was analysed through International Business Machinery (IBM): Statistical product and service solutions (SPSS) latest version; the results were presented in the form of tables, with frequencies and percentage, followed by a synthesis of information. The researcher also applied a thematic-narrative data analysis approach, which focuses on a variety of procedures for interpreting research data. Outlined also were the research ethical guidelines that informed this study. The key finding of the research study was that the PM&E systems have failed to serve their purposes, chiefly due to lack of implementation of policies and corruption among officials. The study also revealed that majority of respondents, 43 (38%), disagree that senior managers understand the role of PM&E on municipal service delivery, thus, this did not influence their decision-making processes on municipal service delivery. The research study therefore recommends that a more systematic monitoring and evaluation of policy interventions be undertaken. Management tools must be employed as interventions to influence decision-making processes to eliminate resistance to change. Communication and intervention strategies should be promoted to educate and empower role-players in the execution of PM&E programmes/projects."],"dc:identifier.uri":["http://hdl.handle.net/11602/1759"],"dc:language.iso":["en"],"dc:rights":["University of Venda"],"dc:subject":["Performance","Monitoring Evaluation","Accountability","Service delivery","Local government"],"dc:title":["The role of performance, monitoring and evaluation within municipal service delivery: A case study of Capricorn District Municipality, Limpopo Province"],"dc:type":["Thesis"]},"updated_at":"2026-07-27T21:57:24Z"}