Evaluating the Introduction of the Digital Intervention Patient Participation Booking within Cardiff and Vale University Health Board

Following the pandemic, outpatient waiting lists within Wales have risen significantly (Welsh Government, 2023a). Patients are waiting longer than ever before to receive treatment (Welsh Government, 2023a). To tackle waiting list (WL) issues, one solution proposed by Cardiff and Vale University Health Board (C&VUHB) is Patient Participation Booking (PPB). Evaluation will occur on how successful PPB is in achieving its aim of decreasing the Did Not Attend (DNA) rate for new acute outpatient appointments (NAOA) within C&VUHB. PPB’s success in lowering the demand on administrative services will also be a particular focus, along with improving patient communication.

Name dc:type.qualificationname

msc

Level dc:type.qualificationlevel

masters

Grantor dc:publisher.institution

University of Wales Trinity Saint David

Year dc:date.issued

2024

Author dc:creator

• Davies, Jonathan

• HD28 Rheoli. Rheoli Diwydiannol
• R Meddygaeth (Cyffredinol)

Dc Identifier Grantnumber

UWTSD

OAI identifier oai:identifier

oai:repository.uwtsd.ac.uk:3096