Analysis of the impacy of organisational culture on occupational stress : the role of job satisfaction in IT SMEs in India and the UK

This thesis investigates the impact of organisational culture on occupational stress and job satisfaction of IT personnel working in the SMEs of India and the UK. Occupational stress is found to have negative impact on individuals and firm’s performance while organisational culture cannot be ignored as a determinant. Current literature has not focused sufficiently on the relationship between occupational stress, organisational culture and retention strategies in the context of developing countries. The study adopts the application of Denison’s model for researching organisational culture and the Spector JSS survey to determine the job satisfaction of employees using the five-point Likert Scale. Mixed methodology employed in this study by combining probability and non-probability sampling technique to gather 62 qualitative responses whereas 284 quantitative responses through gatekeepers approach. Funnel approach, coding, percentages, and charts for qualitative analysis while IBM SPSS for quantitative data analysis. Under strategic framework, the reported results indicate overall the organisational culture affects occupational stress whereas the relationship between organisational culture and occupational stress differ in India and the UK. The relationship between job satisfaction and occupational stress differ in contrasting economies. Organisational culture improves the firm’s performance due to increased organisational commitment, job satisfaction and lower stress. Proposed model provided recommendations to improve job satisfaction, reduce stress and develop healthy organisational culture. The research contributes to organisational behaviour at international level through cross sectional comparative analysis. The thesis provides implication towards the HR to form a platform for discovering retention strategies. HR department can use implications to examine causes of occupational stress within the IT sector. Furthermore, HR professionals could integrate the techniques to reduce occupational stress of employees within the embedded organisational culture. The policies for occupational stress reduction could strengthen the commitment of the employees through Work-Life Balance programme. Policy makers could benefit from this thesis by understanding the organisational culture affected by national and international cultures.

Name dc:type.qualificationname

dba

Level dc:type.qualificationlevel

doctoral

Grantor dc:publisher.institution

University of Wales Trinity Saint David

Year dc:date.issued

2021

Author dc:creator

• Sreekumaran Nair, Sree Lekshmi

• HM Cymdeithaseg
• HN Hanes cymdeithasol ac amodau. Problemau cymdeithasol. Diwygiad cymdeithasol
• L Addysg (Cyffredinol)

Dc Identifier Grantnumber

UWTSD

OAI identifier oai:identifier

oai:repository.uwtsd.ac.uk:1709