{"id":{"repo_id":"uwo","oai_identifier":"oai:uwo.scholaris.ca:20.500.14721/16525"},"canonical_url":"https://search.dev.ndltd.org/etd/uwo/oai:uwo.scholaris.ca:20.500.14721/16525","repository":{"repo_id":"uwo","name":"Western University","base_url":"https://uwo.scholaris.ca/server/oai/request"},"display":{"title":"Public Participation in Municipal Service Delivery Review","abstract":"One of the techniques used by municipal administrators to evaluate their spending is the Service Delivery Review (SDR), for which a “how-to” manual, known as the Guide to Service Delivery Review for Municipal Managers, was created. This paper examines the Guide to determine whether it proposes a useful SDR structure that has adequate provisions for public participation. It analyzes the literature pertaining to the SDR process and public participation and it also provides an examination of public participation using case studies of six municipal SDRs in Ontario: Brockville, Port Hope, Brantford, Halton Hills, Barrie, and Hamilton. The findings reveal that SDRs are consistently conducted separately from further public participation initiatives – despite them being viewed as incomplete or illegitimate without public participation – because municipalities perceive SDRs with properly conceived public participation as an expensive and time-consuming process.","abstract_html":"One of the techniques used by municipal administrators to evaluate their spending is the Service Delivery Review (SDR), for which a “how-to” manual, known as the Guide to Service Delivery Review for Municipal Managers, was created. This paper examines the Guide to determine whether it proposes a useful SDR structure that has adequate provisions for public participation. It analyzes the literature pertaining to the SDR process and public participation and it also provides an examination of public participation using case studies of six municipal SDRs in Ontario: Brockville, Port Hope, Brantford, Halton Hills, Barrie, and Hamilton. The findings reveal that SDRs are consistently conducted separately from further public participation initiatives – despite them being viewed as incomplete or illegitimate without public participation – because municipalities perceive SDRs with properly conceived public participation as an expensive and time-consuming process.","abstract_has_math":false,"creators":["Atlin, Noah"],"institution":null,"degree_name":"Master of Public Administration","degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":[],"advisors":["Horak, Martin"],"committee_chairs":[],"committee_members":[],"year":2013,"date_issued":"2013-11-01","date_published":"2013-11-01","updated_at":"2026-08-21T22:21:56Z","subjects":["Service Delivery","Participation","Public Finance","Brockville, Port Hope, Brantford, Halton Hills, Barrie, Hamilton"],"languages":["en_ca"],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://hdl.handle.net/20.500.14721/16525","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"source_record":{"url":"https://uwo.scholaris.ca/server/oai/request?verb=GetRecord&metadataPrefix=dim&identifier=oai%3Auwo.scholaris.ca%3A20.500.14721%2F16525","prefix":"dim"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Horak, Martin"]},{"key":"dc:creator","label":"Author","values":["Atlin, Noah"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2025-06-25T14:05:19Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2025-06-25T14:05:19Z"]},{"key":"dc:date.issued","label":"Date","values":["2013-11-01"]},{"key":"dc:type","label":"Dc Type","values":["research report"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Public Administration"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Service Delivery","Participation","Public Finance","Brockville, Port Hope, Brantford, Halton Hills, Barrie, Hamilton"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language.iso","label":"Language (ISO)","values":["en_ca"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.uri","label":"Identifier URI","values":["https://hdl.handle.net/20.500.14721/16525"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["From 1990 until 2023, all Western Master of Public Administration students completed a faculty-supervised Major Research Paper. Starting in 2024, students complete a Research Report that is not individually supervised. At the time of submission, students may opt to publicly release their papers. The program does not endorse the content of these papers which are the independent research of the students. The papers are owned by the authors and posted here with their permission."]},{"key":"dc:description.abstract","label":"Abstract","values":["One of the techniques used by municipal administrators to evaluate their spending is the Service Delivery Review (SDR), for which a “how-to” manual, known as the Guide to Service Delivery Review for Municipal Managers, was created. This paper examines the Guide to determine whether it proposes a useful SDR structure that has adequate provisions for public participation. It analyzes the literature pertaining to the SDR process and public participation and it also provides an examination of public participation using case studies of six municipal SDRs in Ontario: Brockville, Port Hope, Brantford, Halton Hills, Barrie, and Hamilton. The findings reveal that SDRs are consistently conducted separately from further public participation initiatives – despite them being viewed as incomplete or illegitimate without public participation – because municipalities perceive SDRs with properly conceived public participation as an expensive and time-consuming process."]},{"key":"dc:title","label":"Title","values":["Public Participation in Municipal Service Delivery Review"]}]}],"canonical_facts":{"dc:contributor.advisor":["Horak, Martin"],"dc:creator":["Atlin, Noah"],"dc:date.accessioned":["2025-06-25T14:05:19Z"],"dc:date.available":["2025-06-25T14:05:19Z"],"dc:date.issued":["2013-11-01"],"dc:description":["From 1990 until 2023, all Western Master of Public Administration students completed a faculty-supervised Major Research Paper. Starting in 2024, students complete a Research Report that is not individually supervised. At the time of submission, students may opt to publicly release their papers. The program does not endorse the content of these papers which are the independent research of the students. The papers are owned by the authors and posted here with their permission."],"dc:description.abstract":["One of the techniques used by municipal administrators to evaluate their spending is the Service Delivery Review (SDR), for which a “how-to” manual, known as the Guide to Service Delivery Review for Municipal Managers, was created. This paper examines the Guide to determine whether it proposes a useful SDR structure that has adequate provisions for public participation. It analyzes the literature pertaining to the SDR process and public participation and it also provides an examination of public participation using case studies of six municipal SDRs in Ontario: Brockville, Port Hope, Brantford, Halton Hills, Barrie, and Hamilton. The findings reveal that SDRs are consistently conducted separately from further public participation initiatives – despite them being viewed as incomplete or illegitimate without public participation – because municipalities perceive SDRs with properly conceived public participation as an expensive and time-consuming process."],"dc:identifier.uri":["https://hdl.handle.net/20.500.14721/16525"],"dc:language.iso":["en_ca"],"dc:subject":["Service Delivery","Participation","Public Finance","Brockville, Port Hope, Brantford, Halton Hills, Barrie, Hamilton"],"dc:title":["Public Participation in Municipal Service Delivery Review"],"dc:type":["research report"],"thesis:degree_name":["Master of Public Administration"]},"updated_at":"2026-08-21T22:21:56Z"}