Framing psychological factors effect on knowledge sharing behaviour: moderating role of islamic work ethics

Knowledge Sharing Behaviour (KSB) is an important activity for organizations and managing knowledge is critical to the organization’s survival. However, preliminary interviews conducted with two managers at telecommunication companies in Pakistan, highlighted that KSB is low. Moreover, there were limited researches devoted to the psychological factors, Islamic work ethics (IWE) and KSB in Pakistan despite the fact that more than 90% of Pakistanis are Muslim. IWE not only promotes positive ethical behaviour but also position KSB as an important facet of Islamic values. The underpinning theory of this research was Social Cognitive Theory which examined the effects of psychological factors (self-efficacy, expectations and personality traits) on KSB. Based on contingency approach, IWE was hypothesized to moderate the relationship between psychological factors and KSB. This study adopted a quantitative research approach and used convenience sampling technique to select the respondents. Four hundred and fifty data were collected from seven different telecommunication companies in Pakistan and were analysed using SPSS and PLS-SEM. It is found that there are positive relationships between self-efficacy, personality traits (except neuroticism), expected reward and KSB in Pakistan telecommunication industry. IWE did not moderate the relationship between expectations and KSB. Nevertheless, it moderates the relationship between personality (except neuroticism) and self-efficacy with KSB. The findings of this research have both empirical and managerial contributions. It validates the use of Social Cognitive Theory in understanding KSB and fill in the empirical gaps. In conclusion, managers in telecommunication industry should select employees that are extroverted, have openness to experience and high self-efficacy to promote KSB in the companies.

Name dc:type.qualificationname

phd

Level dc:type.qualificationlevel

doctoral

Grantor dc:publisher.institution

Universiti Tun Hussein Onn Malaysia

Year dc:date.issued

2020

Author dc:creator

• Javaid, Mudaser

• BF Psychology

Language dc:language

en