Investigating the relationship between hybrid work, job burnout, and job satisfaction in higher education

This study investigated the relationship between hybrid work, job burnout, and job satisfaction in higher education. Amid the 2020 coronavirus (COVID-19) pandemic, many organizations began shifting their workplace model to encourage hybrid work. This research gleaned insight into the administrative staff perspective to provide data-informed support for higher education leaders when continuing or implementing hybrid work. Two measurement instruments were utilized, including the Maslach’s Burnout Inventory – General Survey (MBI-GS) and the Job Satisfaction Survey (JSS), along with demographic questions and three open-ended questions for hybrid-staff only. The combined survey was electronically administered to staff employed with three public higher education governing offices or coordinating bodies in one southeastern state. Virtual interviews were also conducted with hybrid staff. Quantitative methods were utilized to understand differences and relationships between the independent variables, including mode of work, length of service, job type, and salary, and the dependent variables, JSS and MBI-GS subscale scores. Length of service and the MBI-GS burnout dimension of emotional exhaustion were positively correlated, indicating as participant length of service increases, the frequency of feeling exhaustion also increases. There were no significant differences in job satisfaction or burnout dimensions by mode of work, or evidenced relational effects based on the remaining attribute variables. The rich qualitative data provided suggestions for how higher education organizations can increase job satisfaction and support staff.

Grantor dc:publisher

University of Tennessee at Chattanooga

Author dc:creator

• Perry, Mariah

Contributors dc:contributor

• Crawford, Elizabeth K.
• Williamson, Cynthia T.; Rausch, David W.; Harbison, John W.
• College of Health, Education, and Professional Studies

• Telecommuting
• Burn out (Psychology)
• College teachers--Job satisfaction
• Employee retention
• Education, Higher

Licence

• http://rightsstatements.org/vocab/InC/1.0/

Language dc:language

English, eng

Repository record dc:identifier

https://scholar.utc.edu/theses/852

OAI identifier oai:identifier

oai:scholar.utc.edu:theses-2031